Senior Enterprise CS Manager – Executive Engagements

Lansweeper NV; Austin (TX); Hybrid; USD 83,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Internet allowance

Job summary

Lansweeper is seeking an Enterprise Customer Success Manager to own a portfolio of the company’s largest enterprise accounts. You will build outcome-based plans, engage executives, and drive adoption and renewal across the full lifecycle.

We seek candidates with 6+ years in customer success, deep SaaS/IT operations experience, and a track record of translating complex data into executive-ready business value. This role is hybrid in Austin, TX and requires AI fluency as part of daily workflows.

Qualifications

• 6+ years in Customer Success, Advisory, Consulting, or Value Eng.
• Proven ROI quantification and executive-level conversations.
• Strong SaaS/IT operations background with data storytelling.

Responsibilities

• Serve as the consultative advisor and primary contact for enterprise customers from onboarding to renewal and expansion.
• Lead executive engagements (EBR/QBR) with Director to C-suite, translating KPIs into business value.
• Partner with Account Managers to drive expansion opportunities and CS Qualified Leads (CSQLs).
• Build and maintain outcome-based success plans anchored to quantified goals.
• Monitor health, sentiment, and usage signals to identify risk and intervene early.

Skills

6+ yrs CS

ROI quantification

SaaS IT ops

Gainsight CRM

Executive storytelling

Tools

Gainsight

Jira

Confluence

Job description

Lansweeper is seeking an Enterprise Customer Success Manager to own a portfolio of the company’s largest enterprise accounts. You will build outcome-based plans, engage executives, and drive adoption and renewal across the full lifecycle.

We seek candidates with 6+ years in customer success, deep SaaS/IT operations experience, and a track record of translating complex data into executive-ready business value. This role is hybrid in Austin, TX and requires AI fluency as part of daily workflows.