Senior Enterprise CS Manager - AI & Growth

Copyleaks, Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Copyleaks, Inc. in New York seeks a Sr. Customer Success Manager for the Enterprise segment to join our growing Success Team. You will support our post-sales journey, driving retention, growth, and advocacy for our largest customers.

Reporting to the Vice President of Customer Success, you will orchestrate engagements, build relationships with IT and business leaders, influence product roadmaps, and help scale CS programs. Occasional travel to Manhattan and 3x weekly office presence are required.

Qualifications

• 7+ years in Customer Success, Account Management, or similar client-facing roles within B2B SaaS.
• Proven ability to drive customer retention, renewals, and expansion in enterprise accounts.
• Strong stakeholder management with technical and executive stakeholders.
• Consultative approach with commercial acumen, identifying growth opportunities and churn risk.
• Willingness to commute 3x per week to the Flatiron office (Manhattan, NY) and travel as needed.

Responsibilities

• Main contact for our largest customers, orchestrating delivery of CS deliverables, experience, renewal, and growth.
• Define and execute engagements to help customers reach business objectives; provide change management and best practices.
• Develop relationships with IT and business leaders and decision-makers, from project teams to executives.
• Expand relationships with decision-makers and project teams to deliver business value.
• Drive renewal engagements and surface growth opportunities to the sales team.
• Be the internal voice of the customer, influence product roadmap and operational practices.
• Contribute to scaling and improving CS processes and programs across customers.

Skills

Customer Success

Account Management

Enterprise B2B SaaS

Stakeholder Management

Renewals & Expansion

Consultative Selling

Job description

Copyleaks, Inc. in New York seeks a Sr. Customer Success Manager for the Enterprise segment to join our growing Success Team. You will support our post-sales journey, driving retention, growth, and advocacy for our largest customers.

Reporting to the Vice President of Customer Success, you will orchestrate engagements, build relationships with IT and business leaders, influence product roadmaps, and help scale CS programs. Occasional travel to Manhattan and 3x weekly office presence are required.