Senior Enterprise CS Lead — AI Security

Zenity; United States; In loco; USD 210.000 - 230.000; Tempo pieno

Descrizione del lavoro

Zenity, a leader in AI Agent Security, seeks a senior Customer Success leader to own the technical and strategic outcomes for their most complex enterprise accounts. You will manage engagements across deployment, integrations, budgeting, governance, and platform expansion, while coordinating with customer stakeholders, Zenity teams, and external platform partners.

You will guide strategic reviews, articulate security program improvements, and map expansion opportunities, acting as the customer

Competenze

• 6+ years in customer-facing technical roles in SaaS, cybersecurity, or enterprise software.
• Led customer engagements and strategic reviews inside large organizations.
• Managed multiple motions in enterprise accounts (governance, integrations, cross-functional teams).
• Owned a hard technical escalation through resolution with Engineering and Support.

Mansioni

• Own the full technical and strategic success of Zenity’s accounts, post-sale.
• Lead complex, multi-party enterprise engagements across deployment, budgeting cycles, governance, and platform expansion.
• Coordinate joint account motions with customer stakeholders, Zenity teams, and large technology platform teams to align strategy and integration.
• Run strategic reviews detailing security program improvements, roadmap alignment, and expansion opportunities.
• Serve as the voice of the customer to Product, Engineering, Sales, and Field Engineering to reduce internal friction.
• Own high-impact technical escalations end-to-end with executive visibility and cross-team coordination.
• Translate customer requirements into structured success plans, identifying risks and deployment phases.
• Partner with Product and Engineering to surface customer insights shaping roadmap and platform evolution.
• Contribute to scaling Zenity’s success model and best practices for strategic accounts.
• Act as a mentor on the Customer Success team to share learnings and improve customer experience.

Conoscenze

Customer-facing

Enterprise accounts

Technical leadership

Escalation management

Security/Cybersecurity

Product feedback

Descrizione del lavoro

Zenity, a leader in AI Agent Security, seeks a senior Customer Success leader to own the technical and strategic outcomes for their most complex enterprise accounts. You will manage engagements across deployment, integrations, budgeting, governance, and platform expansion, while coordinating with customer stakeholders, Zenity teams, and external platform partners.

You will guide strategic reviews, articulate security program improvements, and map expansion opportunities, acting as the customer