Remote Senior Customer Success Leader — AI Security & Enterprise

Zenity LTD.; United States; Remote; USD 210,000 - 230,000; Full time

Job summary

Zenity Ltd. is seeking a Senior Customer Success Manager to own the technical and strategic success of large accounts from post-sale. You will lead complex deployments, orchestrate cross-functional teams, and drive long-term value realization while advocating for customers’ security needs.

This role emphasizes deep cybersecurity knowledge and AI-related context. You will coordinate with Product, Engineering, and Sales to shape roadmaps, manage governance, and mentor the Customer Success team to

Qualifications

• 6+ years in customer-facing technical roles in SaaS, cybersecurity, or enterprise software.
• Led customer engagements and strategic reviews inside large organizations.
• Managed enterprise accounts with governance, integrations, and cross-functional stakeholders.
• Owned a hard technical escalation through resolution with Engineering and Support.
• Turned customer requirements into product insights for Engineering.
• Hands-on cybersecurity background with deep technical architecture discussions.

Responsibilities

• Own the full technical and strategic success of Zenity’s accounts as the primary post-sale resource.
• Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance, and expansion.
• Coordinate joint motions with customer stakeholders and internal teams for alignment on strategy and value.
• Run strategic reviews articulating security program improvements and roadmap progress.
• Be the voice of the customer to Product, Engineering, Sales, and Field Engineering to reduce friction.
• Own high-impact technical escalations end-to-end and drive cross-team resolution.

Skills

Enterprise engagements

Technical leadership

Security program knowledge

Escalation management

Requirements-to-product feedback

Cybersecurity experience

Job description

Zenity Ltd. is seeking a Senior Customer Success Manager to own the technical and strategic success of large accounts from post-sale. You will lead complex deployments, orchestrate cross-functional teams, and drive long-term value realization while advocating for customers’ security needs.

This role emphasizes deep cybersecurity knowledge and AI-related context. You will coordinate with Product, Engineering, and Sales to shape roadmaps, manage governance, and mentor the Customer Success team to