Flagship Field Engineer

Zenity; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Zenity is seeking a highly skilled individual to execute technical tasks for flagship accounts in the field of AI Agent Security. The ideal candidate will have 7–10+ years of experience in cybersecurity, demonstrating strong communication, collaboration, and execution skills. Responsibilities include hands-on platform execution, customer support, and unblocking technical challenges. Zenity values proactive team members who can engage directly with customers and deliver high-quality technical execution. Preference for candidates in Central or Pacific time zones for optimal team alignment.

Qualifications

• 7–10+ years in cybersecurity or similar technical roles supporting enterprise environments.
• Experience in high-growth or venture-backed environments.
• Strong preference for candidates based in Central or Pacific (PST) time zones.

Responsibilities

• Support flagship accounts by executing technical work aligned to goals.
• Work directly in customer environments to tune detections.
• Assist in analyzing security events and investigations.
• Unblock technical challenges for quicker customer progress.
• Act as the connective tissue across Sales Engineering and Support.

Skills

Cybersecurity expertise

Communication skills

Collaboration skills

Attention to detail

Execution discipline

Tools

Security platforms

Job description

About The Role & Hiring Manager

I joined Zenity because of the opportunity to help define a new security category [Agentic AI Security] and work on complex problems alongside a world class team. As a leader, I value ownership, urgency, and direct feedback. Our team operates with high standards and fast pace. To be successful, I expect proactive communication, strong follow-through, and a willingness to step in and solve problems without waiting to be asked.

This role brings a dedicated technical execution layer across our flagship accounts. It bridges Sales Engineering, Customer Success, and Support. You'll drive consistency, responsiveness, and follow-through to ensure we execute reliably and deliver a high-quality customer experience.

Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflows.

About Zenity

Zenity is the leader in AI Agent Security and the first company to bring an agent‑centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale. We deliver full‑lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across SaaS, home‑grown platforms, and end‑user devices. Backed by $55M+ in funding, including a $38M Series B with strategic investment from Microsoft’s M12, Zenity is trusted by Fortune 500 enterprises globally.

Join us in shaping how AI agents are secured at enterprise scale.

What You’ll Do

• Execute against defined customer outcomes: Support flagship accounts by executing technical work aligned to pre‑defined goals across adoption, risk reduction, and operational maturity.
• Handle hands‑on platform execution: Work directly in customer environments to tune detections to ensure alerts are valuable and actionable.
• Support investigations and technical deep dives: Assist in analyzing findings and security events by gathering context, enriching signals, and supporting investigation workflows through to resolution.
• Accelerate customer progress: Unblock technical challenges and move forward work that requires focused execution but lacks bandwidth across SE, CSM, or Support.
• Own execution continuity across accounts: Act as the connective tissue across Sales Engineering, Customer Success, and Support, ensuring follow‑ups happen, tasks don’t drop, and work progresses consistently.
• Maintain presence in customer workflows: Participate in recurring customer cadences, identify action items, and proactively drive next steps to keep momentum.
• Coordinate across teams: Work in lockstep with Sales Engineers, Customer Success Managers, and Support to ensure technical efforts are aligned and progressing efficiently.
• Surface insights from execution: Identify experience patterns to provide structured feedback to Product and Engineering.

Requirements

• 7–10+ years in cybersecurity or adjacent technical roles supporting enterprise environments.
• Strong hands‑on ability to work within security platforms, interpret detections and signals, and support investigation workflows.
• Experience collaborating across pre‑sales, post‑sales, and support functions.
• Ability to operate independently while aligning to broader account strategy set by others.
• Strong attention to detail and execution discipline.
• Comfort working directly with customers in live environments.
• Strong communication and collaboration skills.
• Ownership mindset with accountability for outcomes.
• Experience in high‑growth or venture‑backed environments.
• Exposure to AI, security, or emerging technologies.
• Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflows.

Equal Opportunity

Zenity is proud to be an equal opportunity employer. We enable enterprises to adopt AI agents securely and at scale, and that starts with building a team that reflects a wide range of perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. We’re committed to creating an inclusive environment where talented people can do their best work, securely, confidently, and with impact.