VP of Client Success & Growth

HelioCampus Inc.; Bethesda (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work schedule

18 PTO days on day one

15 paid holidays

Medical/dental/vision coverage

Parental leave

401K with match

Company events

Referral bonus

Professional development opportunities

Home office perks

Two office locations

Job summary

HelioCampus Inc. is seeking a visionary VP of Client Success to lead our client success organization.

You will drive adoption, retention, and expansion by building strong client relationships and guiding cross-functional teams across sales, product, and marketing. In a remote-first environment with occasional travel to our Chapel Hill, NC and Bethesda, MD offices, you will set CS strategy, establish OKRs, mentor a high-performing team, and continuously optimize processes to maximize customer

Qualifications

• Required 8+ years in customer success or related roles.
• 3-5 years in leadership, building high-performing teams.
• Strong knowledge of customer success principles and metrics.

Responsibilities

• Lead the client success team to ensure adoption, retention and expansion.
• Develop and implement a comprehensive CS strategy aligned with company goals.
• Build relationships with key clients and provide strategic guidance.
• Oversee onboarding and drive product adoption.
• Define and report KPIs to senior management.

Skills

Team Leadership

Customer Success

Strategic Planning

OKRs Management

Relationship Building

Data Analysis

Communication Skills

Education

Bachelor's degree in Business or related field

Tools

CRM Software

Data Analytics Tools

Job description

HelioCampus Inc. is seeking a visionary VP of Client Success to lead our client success organization.

You will drive adoption, retention, and expansion by building strong client relationships and guiding cross-functional teams across sales, product, and marketing. In a remote-first environment with occasional travel to our Chapel Hill, NC and Bethesda, MD offices, you will set CS strategy, establish OKRs, mentor a high-performing team, and continuously optimize processes to maximize customer