Senior Enterprise Client Success Leader

Creandum; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Virta Health is seeking a Senior Client Success Manager to directly impact lives by helping clients through health plan partners deliver Virta care to members. You will own relationships with employer sponsors, using data, storytelling, and strategy to demonstrate measurable health and financial outcomes.

You will lead renewals and expansions, act as a trusted advisor, and collaborate with Clinical, Analytics, and Commercial teams to ensure retention and success.

Qualifications

• 6–8 years of experience in customer success, consulting, or client-facing account management roles.
• Proven track record of independently managing enterprise or strategic employer accounts with retention, satisfaction, and growth.
• Experience leading contract renewals and expansions with consultative selling and negotiation skills.
• Experience presenting strategic and financial value to HR, benefits, and consultant audiences.
• Strategic thinker with strong business acumen and understanding of account growth levers.
• Skilled relationship builder with senior clients and cross-functional partners.
• Analytical and detail-oriented; uses data to inform decisions and conversations.
• Exercises strong judgment in execution and prioritization, escalating as needed.
• Curious, proactive, improvement-oriented; asks why and shares learnings.
• Thrives in a fast-paced, high-growth environment.

Responsibilities

• Manage the end-to-end client lifecycle for employer clients contracted through health plan partners, driving retention and satisfaction.
• Prepare and deliver business reviews leveraging clinical outcomes, engagement data, and ROI analyses.
• Act as a consultative advisor to clients, leading expansion discussions and aligning objectives with Virta’s value story.
• Lead renewal negotiations and upsell contracting, guiding mutually beneficial terms.
• Monitor key success indicators, surface risks and opportunities, adjust strategy accordingly.
• Build strong relationships with internal cross-functional partners to deliver exceptional client experiences.
• Partner with Member Engagement to expand awareness and adoption within your book of business.

Skills

Customer success

Consulting

Account management

Strategic thinking

Relationship building

Analytical

Negotiation

HR/Benefits storytelling

Job description

Virta Health is seeking a Senior Client Success Manager to directly impact lives by helping clients through health plan partners deliver Virta care to members. You will own relationships with employer sponsors, using data, storytelling, and strategy to demonstrate measurable health and financial outcomes.

You will lead renewals and expansions, act as a trusted advisor, and collaborate with Clinical, Analytics, and Commercial teams to ensure retention and success.