Senior Enterprise AV Operations Lead (Employee-Owned)

FORTÉ; Arlington (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare, vision & dental coverage

HSA and FSA

Employer-paid life and disability

401(k) with company match

ESOP

Tuition reimbursement and learning

Employee assistance program

Paid time off

Job summary

FORTÉ is seeking an AV Support Supervisor to lead enterprise audiovisual operations across multiple sites. You will oversee service delivery, coordinate vendor performance, and drive standardization of collaboration technologies while ensuring a top-tier user experience.

You will manage onsite and remote teams, coordinate installations and transitions, and report on system health and stakeholder feedback to guide improvements. This is a customer-focused, leadership role with a strategic impact.

Qualifications

• Experience managing enterprise AV or collaboration technology environments.
• Strong vendor management, service delivery oversight, and stakeholder engagement skills.
• High-level understanding of AV systems such as Microsoft Teams Rooms, Crestron Flex, and digital signage.
• Excellent communication, emotional intelligence, and customer experience management.

Responsibilities

• Oversee daily AV service operations, ensuring timely resolution of issues and maintaining system performance.
• Lead weekly operational reviews, covering metrics, incidents, and project updates.
• Serve as the main point of contact for vendors, ensuring adherence to SLAs and service quality.
• Coordinate installations, upgrades, and system improvements with IT, Facilities, and AV vendors.
• Drive standardization, continuous improvement, and adoption of collaboration technologies.
• Maintain structured reporting on system health, performance metrics, and user feedback.
• Provide leadership for onsite and remote support teams, ensuring alignment with organizational needs.
• Oversee onboarding, transition processes, and continuity of service staffing requirements.
• Coordinate technical support for high-visibility meetings and executive events.

Skills

Enterprise AV management

Vendor management

Stakeholder engagement

Leadership of teams

Microsoft Teams Rooms

Crestron Flex

Digital signage

Data-driven decisions

Communication skills

Tools

Crestron Control Systems

Digital signage platforms

Job description

FORTÉ is seeking an AV Support Supervisor to lead enterprise audiovisual operations across multiple sites. You will oversee service delivery, coordinate vendor performance, and drive standardization of collaboration technologies while ensuring a top-tier user experience.

You will manage onsite and remote teams, coordinate installations and transitions, and report on system health and stakeholder feedback to guide improvements. This is a customer-focused, leadership role with a strategic impact.