Audio-Visual Support Supervisor

FORTÉ; Arlington (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare, vision & dental coverage

HSA and FSA

Employer-paid life and disability

401(k) with company match

ESOP

Tuition reimbursement and learning

Employee assistance program

Paid time off

Job summary

FORTÉ is seeking an AV Support Supervisor to lead enterprise audiovisual operations across multiple sites. You will oversee service delivery, coordinate vendor performance, and drive standardization of collaboration technologies while ensuring a top-tier user experience.

You will manage onsite and remote teams, coordinate installations and transitions, and report on system health and stakeholder feedback to guide improvements. This is a customer-focused, leadership role with a strategic impact.

Qualifications

• Experience managing enterprise AV or collaboration technology environments.
• Strong vendor management, service delivery oversight, and stakeholder engagement skills.
• High-level understanding of AV systems such as Microsoft Teams Rooms, Crestron Flex, and digital signage.
• Excellent communication, emotional intelligence, and customer experience management.

Responsibilities

• Oversee daily AV service operations, ensuring timely resolution of issues and maintaining system performance.
• Lead weekly operational reviews, covering metrics, incidents, and project updates.
• Serve as the main point of contact for vendors, ensuring adherence to SLAs and service quality.
• Coordinate installations, upgrades, and system improvements with IT, Facilities, and AV vendors.
• Drive standardization, continuous improvement, and adoption of collaboration technologies.
• Maintain structured reporting on system health, performance metrics, and user feedback.
• Provide leadership for onsite and remote support teams, ensuring alignment with organizational needs.
• Oversee onboarding, transition processes, and continuity of service staffing requirements.
• Coordinate technical support for high-visibility meetings and executive events.

Skills

Enterprise AV management

Vendor management

Stakeholder engagement

Leadership of teams

Microsoft Teams Rooms

Crestron Flex

Digital signage

Data-driven decisions

Communication skills

Tools

Crestron Control Systems

Digital signage platforms

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces - and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Audio-Visual Support Supervisor will be dedicated to one of our key Enterprise customers. This person serves as the primary lead responsible for overseeing the performance, availability, and effectiveness of enterprise audiovisual environments across all operational sites. This role provides strategic operational leadership, manages AV service delivery, ensures high-quality user experience, and coordinates vendor performance.

What You'll be Doing:

• Oversee daily AV service operations, ensuring timely resolution of issues and maintaining system performance.
• Lead weekly operational reviews, covering metrics, incidents, and project updates.
• Serve as the main point of contact for vendors, ensuring adherence to SLAs and service quality.
• Coordinate installations, upgrades, and system improvements with IT, Facilities, and AV vendors.
• Drive standardization, continuous improvement, and adoption of collaboration technologies.
• Maintain structured reporting on system health, performance metrics, and user feedback.
• Provide leadership for onsite and remote support teams, ensuring alignment with organizational needs.
• Oversee onboarding, transition processes, and continuity of service staffing requirements.
• Coordinate technical support for high-visibility meetings and executive events.

What You Bring to Assure Success:

• Experience managing enterprise audiovisual or collaboration technology environments.
• Strong vendor management, service delivery oversight, and stakeholder engagement skills.
• High-level understanding of AV systems such as Microsoft Teams Rooms, Crestron Flex, and digital signage.
• Excellent communication, emotional intelligence, and customer experience management. Ability to interpret and present data, trends, and insights for operational decision-making.

Why Should You Apply?

At FORTÉ, your work matters, and it's easy to see the impact you make. That's because we're 100% employee-owned, and everyone here has a stake in how we show up - for each other, our customers, and the future we're building. You'll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best - and build what's next.

The benefits of ownership

At FORTÉ, you're not just covered - you're supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here's a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.