Senior Enterprise Automation Architect & TAM

Zapier; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Zapier is seeking a Senior Technical Account Manager to support Enterprise customers post-sale, acting as a senior technical partner to builders, leaders, and executives. You will design architectures and high-value automations, with several TAM hours per portfolio dedicated to architecture, enablement, and proactive planning.

You will collaborate with Customer Success to connect technical priorities to adoption, retention, and growth, while representing customer needs to Product and Engineering

Qualifications

• 7+ years in technical account management or a similar customer-facing technical role.

Responsibilities

• Design, build, and improve customer automations using dedicated TAM hours.
• Translate complex processes into practical workflow architectures across data movement and business logic.
• Lead architecture reviews and executive conversations with Enterprise customers.
• Partner with Customer Success to link priorities to adoption and renewal outcomes.
• Represent the customer to Product and Engineering to inform gaps and improvements.
• Guide customers in AI decision-making and responsible implementation.

Skills

Enterprise experience

APIs & webhooks

Automation/Integrations

Customer facing

Autonomy

Tools

Zapier platform

API tooling

Job description

Zapier is seeking a Senior Technical Account Manager to support Enterprise customers post-sale, acting as a senior technical partner to builders, leaders, and executives. You will design architectures and high-value automations, with several TAM hours per portfolio dedicated to architecture, enablement, and proactive planning.

You will collaborate with Customer Success to connect technical priorities to adoption, retention, and growth, while representing customer needs to Product and Engineering