Senior Enterprise Architect – AI & Multi-Cloud

salesforce.com, inc.; Town of Texas (WI); On-site; USD 173,000 - 314,000; Full time

Job summary

Salesforce is seeking a seasoned Customer Success leader for its Professional Services team to guide enterprise clients through strategic roadmaps and multi‑cloud implementations, ensuring maximum value from the Salesforce Platform.

You will work with C‑level stakeholders, lead cross‑functional teams, and drive adoption of emerging technologies while aligning with Salesforce’s trust, customer success, and innovation principles.

Qualifications

• 8+ years of enterprise architecture or consulting experience (10+ years for Director level)
• 4+ years leading Salesforce Core Projects (Director level: 2‑5 years of direct people management additionally required)
• Strong application design skills combined with data, integration, and security architecture expertise
• Strong presentation and communication skills – able to present and defend a point of view to varied audiences, including C‑level
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Agile methodology fluency and a collaborative, high‑integrity leadership style

Responsibilities

• Serve as a trusted, strategic advisor and Salesforce platform expert to C‑level stakeholders at high‑profile enterprise clients
• Architect multi‑cloud technology solutions across application, data, integration, and security domains to meet client needs
• Guide and lead cross‑functional teams of architects and developers; for Director‑level, direct people management of technical teams
• Facilitate executive workshops, drive program governance, and manage partner/customer negotiations
• Identify and proactively manage risk areas, seeing issues through to resolution
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions maintainable
• Guide customers and colleagues in rationalizing and adopting emerging technologies that drive business value
• Lead internal strategic initiatives to grow the consulting practice; contribute to the community's knowledge base and thought leadership

Skills

Executive stakeholder management

Strong communication skills

Agile methodologies

Architecture design

Leadership experience

Education

Bachelor's degree in Computer Science, Engineering, or related field

Salesforce Certified Technical Architect (CTA) credential or progress toward it

Tools

Salesforce Architecture certifications

AI/Developer tools (GitHub Copilot)

Job description

Salesforce is seeking a seasoned Customer Success leader for its Professional Services team to guide enterprise clients through strategic roadmaps and multi‑cloud implementations, ensuring maximum value from the Salesforce Platform.

You will work with C‑level stakeholders, lead cross‑functional teams, and drive adoption of emerging technologies while aligning with Salesforce’s trust, customer success, and innovation principles.