Senior Enterprise App Support Engineer

Perseus Group; United States; Remote; USD 72,000 - 88,000; Full time

Job summary

Perseus Group in the United States is seeking an Application Support Specialist II to provide Tier 2 support for complex enterprise applications, troubleshoot issues, validate data and system behavior, and collaborate with Product, Engineering, and Infrastructure teams.

The role develops expertise across AI-enabled document processing, BI, analytics, and reporting, performs incident investigations, uses SQL for data validation, and helps deploy and maintain reliable production workloads.

Qualifications

• At least 5 years of progressive experience supporting enterprise software applications.
• Strong troubleshooting and root cause analysis across SaaS, web-based, multi-tier, or distributed environments.
• Experience with SQL Server or a comparable relational database and writing queries for investigation and reporting.

Responsibilities

• Provide Tier 2 application support for complex enterprise applications within SLAs.
• Develop SME expertise across multiple platforms, including interfaces, data structures, and reporting capabilities.
• Triage incidents by collecting evidence, reproducing issues, reviewing logs, and distinguishing defects from other causes.
• Escalate high-impact issues with documentation and follow through to resolution.
• Use SQL to investigate incidents, validate data, reconcile reports, and support troubleshooting while maintaining data and security requirements.
• Support BI, analytics, and reporting capabilities including dashboards, metrics, and distributions.
• Investigate issues involving data mappings, queries, calculation logic, and dashboard/report outputs.
• Support AI-enabled document processing workflows, classification, OCR, data extraction, and integration outputs.
• Monitor health and performance, identify risks, and suggest preventive improvements.
• Assist deployments, upgrades, testing, and change management with validation in non-prod and prod environments.
• Analyze APIs and system interactions to identify dependencies and downstream impacts.
• Create knowledge base articles, runbooks, and troubleshooting guides.
• Identify opportunities to automate repetitive tasks and improve client experience.

Skills

SQL

Troubleshooting

Incident management

Data analysis

Education

Bachelor's degree in Computer Science, Information Systems, Information Technology, Data Science, Business Analytics, or related field

Tools

SQL Server

Job description

Perseus Group in the United States is seeking an Application Support Specialist II to provide Tier 2 support for complex enterprise applications, troubleshoot issues, validate data and system behavior, and collaborate with Product, Engineering, and Infrastructure teams.

The role develops expertise across AI-enabled document processing, BI, analytics, and reporting, performs incident investigations, uses SQL for data validation, and helps deploy and maintain reliable production workloads.