Senior Enterprise AI Success Architect

Praxy; Northern (KY); Hybrid; USD 96,000 - 139,000; Full time

Benefits offered by this job

Flexible Vacation Policy

Medical, Dental, and Vision Insurance

Short Term and Long Term Disability

Paid Parental Leave

Monthly Wellness Stipend

Employee Assistance Program and Mental

Job summary

The Senior Technical Customer Success Manager at Anaconda owns a portfolio of strategic enterprise accounts and acts as the voice of the customer across the organization. You bring deep technical fluency in Python packaging, environment management, and enterprise security, helping customers realize value from Anaconda's suite and ensuring time-to-value is maximized.

You will cover an East Coast territory and ideally be located in the EST time zone, collaborating with product, engineering, and

Qualifications

• 6+ years in a technical customer-facing role managing a $6M+ book of business and accountability for retention and growth at large enterprise accounts.
• Understanding of enterprise security and governance concepts (CVE exposure, package provenance, air-gapped deployments, SSO, gated registration).
• Experience with data science, ML, or developer tooling platforms (Databricks, Domino, Dataiku, SageMaker) and familiarity with Anaconda in these environments.
• Ability to read logs and triage technical issues before escalating to Support or Professional Services.
• Proven ability to build relationships across complex organizations and translate technical risk into executive-level business impact.
• Familiarity with adjacent/competitive tooling (SageMaker, Databricks, Snowflake, Vertex AI).
• Strong project management skills and ability to coordinate multi-stakeholder engagements.
• Strong verbal and written communication across all levels; AI fluency in daily work.
• Bachelor's degree in a technical field or equivalent practical experience.

Responsibilities

• Own a portfolio of enterprise accounts and build deep relationships across complex organizations.
• Guide onboarding and first-use milestones, and drive adoption and renewal.
• Coordinate with RM, Support, and Product to surface risk and coordinate mitigation plans.
• Surface technical requirements and quantify value for executive engagement (QBRs).
• Support renewal and expansion with usage data, security posture, and workshop outcomes.

Skills

Technical

Security governance

Data science tools

Log analysis

Stakeholder management

Competitive tooling

Project management

Communication

AI fluency

Education

Bachelor's degree in a technical field

Tools

Databricks

Domino

Dataiku

SageMaker

Job description

The Senior Technical Customer Success Manager at Anaconda owns a portfolio of strategic enterprise accounts and acts as the voice of the customer across the organization. You bring deep technical fluency in Python packaging, environment management, and enterprise security, helping customers realize value from Anaconda's suite and ensuring time-to-value is maximized.

You will cover an East Coast territory and ideally be located in the EST time zone, collaborating with product, engineering, and