Senior Enterprise AI Solutions Account Manager

Kastle; San Francisco (CA); On-site; USD 140,000 - 220,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Equity options

Health, dental, vision insurance

World-class GTM team

On-site in San Francisco

Job summary

Kastle is hiring an Enterprise Account Manager to own relationships with the largest mortgage lenders and servicers. You’ll renew and expand, collaborate with senior buyers, and drive strategic growth through AI-enabled operations across major banks nationwide.

You’ll navigate complex enterprise cycles, build trust with executives, andDemo/position Kastle’s AI platform across channels. This role is SF-focused with on-site expectations.

Qualifications

• 5+ years in account management, customer success, or enterprise sales at banks, lenders, or servicers.
• Proven expansion or net revenue retention (NRR) quota track record.
• Deep understanding of banking operations including lending, default, loss mitigation, escrow, and contact center.
• Historically built trusted relationships with EVP- and C-level executives.
• Strong solution selling: grow accounts by understanding the customer’s business.
• Comfortable demoing technical products live and explaining AI to varied audiences.
• Hands-on experience with AI tools in your own work.
• Mentally agile and responsive in executive-level conversations.
• Service mindset: reliable with proactive follow-ups.

Responsibilities

• Own a book of Kastle's largest accounts after go-live with renewal and expansion responsibility.
• Build and maintain relationships with multiple senior stakeholders, including the economic buyer.
• Run quarterly business reviews showing impact and future direction.
• Be onsite with customers regularly and understand their priorities.
• Identify and close expansion opportunities across new agents, lines of business, and channels.
• Demo and pitch Kastle agents and product releases to the right people at the right time.
• Spot issues early and coordinate with deployment and engineering teams to resolve.
• Plan renewals early with no surprises and keep customers informed.
• Provide customer insights back to founders to shape product direction.

Skills

Account management

Customer success

Enterprise sales

Relationship building

Executive engagement

Strategic selling

AI tools experience

Demo skills

Job description

Kastle is hiring an Enterprise Account Manager to own relationships with the largest mortgage lenders and servicers. You’ll renew and expand, collaborate with senior buyers, and drive strategic growth through AI-enabled operations across major banks nationwide.

You’ll navigate complex enterprise cycles, build trust with executives, andDemo/position Kastle’s AI platform across channels. This role is SF-focused with on-site expectations.