Senior Enterprise Account Manager - Strategic Client Success

TRS Recovery Services; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Fiserv in Nashville, TN is seeking a Sr Account Manager to ensure quality delivery and ongoing support of all products and services for assigned clients. You will manage and develop operational relationships, understand client goals, and drive ongoing improvements across teams.

You will provide regular reporting on progress and outcomes, influence cross-functional initiatives, and maintain compliance with audits and contractual obligations.

Qualifications

• 3+ years' experience in customer service.
• High School Diploma or equivalent required.
• Bachelor's degree preferred; project management experience is a plus.

Responsibilities

• Develop and manage relationships through visits and calls to execute the account plan.
• Understand the client's environment to maximize use of Fiserv solutions.
• Provide reporting on accomplishments and in-process activities.
• Influence cross-functional initiatives including incident response and SOPs.
• Maintain compliance with audits and client data updates to meet obligations.

Skills

Customer service

Education

High School Diploma or equivalent

Bachelor's degree

Job description

Fiserv in Nashville, TN is seeking a Sr Account Manager to ensure quality delivery and ongoing support of all products and services for assigned clients. You will manage and develop operational relationships, understand client goals, and drive ongoing improvements across teams.

You will provide regular reporting on progress and outcomes, influence cross-functional initiatives, and maintain compliance with audits and contractual obligations.