Account Manager Sr- Nashville, TN

TRS Recovery Services; United States; Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Fiserv in Nashville, TN is seeking a Sr Account Manager to ensure quality delivery and ongoing support of all products and services for assigned clients. You will manage and develop operational relationships, understand client goals, and drive ongoing improvements across teams.

You will provide regular reporting on progress and outcomes, influence cross-functional initiatives, and maintain compliance with audits and contractual obligations.

Qualifications

• 3+ years' experience in customer service.
• High School Diploma or equivalent required.
• Bachelor's degree preferred; project management experience is a plus.

Responsabilités

• Develop and manage relationships through visits and calls to execute the account plan.
• Understand the client's environment to maximize use of Fiserv solutions.
• Provide reporting on accomplishments and in-process activities.
• Influence cross-functional initiatives including incident response and SOPs.
• Maintain compliance with audits and client data updates to meet obligations.

Connaissances

Customer service

Formation

High School Diploma or equivalent

Bachelor's degree

Description du poste

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Manager Sr- Nashville, TN

What does a great Account Manager do at Fiserv?

The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client's business, goals, strategies and industry trends and directions.

What you will do:

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan
• Understand the client's environment to ensure full utilization of Fiserv's solutions for maximum benefit
• Provide various levels of reporting on accomplishments and in-process activities
• Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations

What you need to have:

• High School Diploma or equivalent experience
• 3+ years' experience in customer service
• Ability to travel up to 20%

What would be great to have:

• Bachelor's degree
• Project Management experience
• Enterprise problem prevention and resolution experience
• Ability to make independent decisions, exercising good judgment and managing complex issues

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.