Senior Enterprise Account Manager

augusthealth.com; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% company-paid health, dental, and-

2% 401(k) match

Flexible time off

100% paid family leave

All-expenses-paid, in-person offsites

Job summary

August Health is seeking an experienced Account Manager to own commercial relationships with a portfolio of existing customers. You will drive retention, renewals, and expansion by building executive relationships and translating value into long-term growth.

Collaborate with Customer Success, Sales, Product, and Implementation to align strategy with outcomes, while strengthening account management processes as we scale. Willingness to travel 25%–50% is expected.

Qualifications

• 5+ years in enterprise software account management with renewals or expansion responsibilities.
• Healthcare or senior living industry experience is a plus.
• Proven track record of meeting or exceeding revenue targets through upsell, cross-sell, and renewal execution.
• Strong consultative selling skills including discovery, value-based proposals, negotiation, and closing.
• Ability to build executive relationships and navigate complex organizations with multiple stakeholders.
• Excellent communication and collaboration across teams.

Responsibilities

• Own account strategy, renewals, and expansion for a portfolio of enterprise customers.
• Build executive sponsor relationships and understand business priorities and growth plans.
• Identify and close expansion opportunities across communities, products, and use cases.
• Lead discovery, business cases, proposals, pricing discussions, negotiations, and contracts.
• Develop proactive account plans mapping stakeholders, opportunities, and next steps for retention and growth.
• Partner with Customer Success to translate adoption and outcomes into compelling value stories and expansion recommendations.
• Lead executive business reviews linking customer results to strategic priorities and commercial next steps.
• Maintain accurate account records, opportunity pipelines, and renewal/expansion forecasts.
• Improve account planning, commercial handoffs, reporting, and repeatable renewal/expansion processes.

Skills

Account management

Renewals

Expansion

Executive relationships

Consultative selling

Negotiation

Cross-functional collaboration

Travel availability

Job description

August Health is seeking an experienced Account Manager to own commercial relationships with a portfolio of existing customers. You will drive retention, renewals, and expansion by building executive relationships and translating value into long-term growth.

Collaborate with Customer Success, Sales, Product, and Implementation to align strategy with outcomes, while strengthening account management processes as we scale. Willingness to travel 25%–50% is expected.