Senior Enrollment Operations Coordinator

Brandeis University; Waltham (MA); Hybrid; USD 51,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and life insurances

Tuition assistance for employees, and,

Tuition assistance for dependents and

403b retirement with generous match

Job summary

Brandeis University seeks a Senior Enrollment Operations Coordinator to streamline application materials processing and support prospective students via multiple channels. You will manage Slate CRM workflows, supervise student workers, and ensure data integrity while coordinating communications with the Enrollment Marketing team.

The role includes logging and tracking materials, training staff, and supporting undergraduate and graduate admissions operations and recruitment events.

Qualifications

• BA/BS required.
• 1+ years relevant professional experience.
• Familiarity with CRM systems, preferably Slate.
• Basic proficiency in Excel and data management.
• Ability to train and supervise student staff while managing multiple priorities.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Manage intake and matching of incoming application materials with student records in Slate CRM.
• Ensure student files are complete and ready for review by counselors and recruiters.
• Provide professional customer service via email, phone, and SMS to prospective students and families.
• Hire, train, and supervise a team of operational student workers.
• Audit and consolidate duplicate records within Slate CRM.
• Enter contact cards and leads into the CRM in a timely and accurate manner.
• Monitor data entry processes for accuracy and efficiency.
• Manage the operational communications calendar and targeted campaigns.
• Collaborate with Enrollment Marketing to align communications with branding.
• Coordinate day-to-day operational logistics and office supplies.
• Assist with preparing materials and staffing events.

Skills

CRM systems

Excel

Data management

Customer service

Team supervision

Education

BA/BS

Tools

Slate CRM

Job description

Brandeis University is delighted to announce a career opportunity as the Senior Enrollment Operations Coordinator. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances. If you are looking to advance your career through educational opportunities, Brandeis offers tuition assistance for employees, dependents and spouses. Our 403b retirement savings plan includes a generous match.

The Senior Enrollment Operations Coordinator ensures accurate and timely processing of application materials and supports prospective students through professional communication across multiple channels. Leveraging the Slate CRM, they manage operational email and SMS campaigns, supervise a team of operational student workers, and maintain data integrity. This role also provides essential logistical and operational support for both the undergraduate and graduate admissions office, contributing to daily operations, recruitment events, and overarching enrollment strategies.

The hiring range for this position is $51k - $54k.

This is a hybrid position.

Key Responsibilities

Application Workflow and Service Support

• Manage the intake and matching of incoming application materials with student records in Slate CRM.
• Ensure student files are complete and ready for review by counselors and recruiters, conducting outreach and follow-up to applicants as necessary.
• Provide professional and timely customer service via email, phone, and SMS to prospective students, current applicants, families, and school counselors.
• Hire, train, and supervise a team of operational student workers who support frontline communications, mail handling, and data entry.

Data Integrity and Systems Hygiene

• Execute routine data hygiene protocols, including auditing and consolidating duplicate records within the Slate CRM.
• Ensure that contact cards and other student leads received by counseling staff are entered into the CRM in a timely and accurate manner.
• Monitor data entry processes performed by student staff to ensure accuracy and efficiency.

Operational Communications

• Manage and execute the operational communications calendar, including targeted email and SMS campaigns.
• Collaborate closely with the Enrollment Marketing team to ensure communications align with broader recruitment goals and university branding.

General Office Support

• Coordinate day-to-day operational logistics, including mail processing, secure document handling, and ordering and organizing office supplies.
• Assist with preparing materials and staffing events as needed.

Education and Work Experience:

• BA/BS required.
• 1+ years relevant professional experience.

What you need to succeed:

• Familiarity with CRM systems, preferably Technolutions Slate.
• Basic proficiency in Excel and data management.
• Ability to train and supervise student staff while managing multiple priorities in a fast-paced environment.
• Strong organizational, communication, and customer service skills.

Pay Range Disclosure

The University’s pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a “protected class”).