Senior Engineering Manager, AI-Driven Observability

Salesforce, Inc.; San Francisco (CA); On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Manager of Software Engineering to lead the Unified Observability team in San Francisco, driving delivery, strategy, and AI-powered development practices. You will collaborate with Product and engineering to shape roadmaps, optimize data ingestion, and ensure reliability at scale.

The role emphasizes AI-enabled engineering, cross-team coordination, and building an inclusive, high-performing culture.

Qualifications

• 8+ years of software engineering experience including leadership responsibilities.
• 4+ years directly managing engineering teams.
• Experience shipping complex, cross-team distributed systems.
• Experience setting expectations or practices around AI coding tools on a team you've led.

Responsibilities

• Own the delivery and health of the Unified Observability team: staffing, prioritization, execution rhythm, and quality bar.
• Partner closely with Product Management and the engineering team to align cross-functional architectural decisions and translate product strategy into an executable roadmap.
• Drive cross-team alignment with partners on data ingestion, query performance, and cost boundaries — representing the team in cross-org planning and dependency negotiation.
• Remove blockers and make the tradeoffs (scope, sequencing, risk) that keep delivery on track, escalating and communicating clearly when tradeoffs affect commitments.
• Champion AI-assisted engineering as a working default, and hold the team to a high bar for verifying AI-generated work.
• Own operational health: on-call practices, incident response, and production reliability for the platform.
• Build and safeguard team culture — a collaborative, low-ego environment where engineers from a range of backgrounds and experiences can do their best work.
• Model and champion AI-assisted engineering as a default part of how work gets done
• Set expectations and hold the team accountable for using AI coding assistants throughout the development lifecycle: scaffolding, tests, migrations, code review, and production debugging
• Coach engineers on judgment — where AI accelerates the work, and where it demands careful human verification
• Sponsor and prioritize internal tooling/agents that automate repetitive engineering work (PR triage, on-call runbooks, log analysis, capacity planning)
• Create space for the team to share patterns, prompts, and workflows that make everyone faster

Skills

Software engineering

People management

AI-assisted engineering

Cross-functional collaboration

Job description

Salesforce is seeking a Senior Manager of Software Engineering to lead the Unified Observability team in San Francisco, driving delivery, strategy, and AI-powered development practices. You will collaborate with Product and engineering to shape roadmaps, optimize data ingestion, and ensure reliability at scale.

The role emphasizes AI-enabled engineering, cross-team coordination, and building an inclusive, high-performing culture.