(Senior / Principal) Engineer, Global Product Support

ASM; Phoenix (AZ); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Collaborative work culture

Opportunity for growth and innovation

Job summary

Dormont Manufacturing Co is seeking a Global Product Support Engineer in Phoenix, Arizona. In this role, you will support complex semiconductor equipment and ensure the performance of ASM’s technology in customer fabs. The ideal candidate will have a Bachelor's, Master's, or PhD in Engineering and experience in semiconductor environments.

You will collaborate cross-functionally to diagnose issues and drive performance improvements while offering mentorship for junior engineers. The position involves international travel and offers clear pathways to technical leadership roles.

Qualifications

• Bachelor’s, Master’s or PhD degree in Engineering (Mechanical, Electrical, Chemical, Systems, or similar).
• Experience in semiconductor equipment or complex technical environments.
• Willingness to travel internationally (~25–50%).

Responsibilities

• Act as a system-level technical expert for semiconductor equipment.
• Diagnose and resolve advanced system and hardware issues.
• Drive root cause analysis and implement sustainable solutions.

Skills

System-level troubleshooting

Problem-solving mindset

Analytical skills

Strong communication

Education

Bachelor's, Master's or PhD in Engineering

Tools

Complex semiconductor equipment

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

(Senior/ Principal) Global Product Support Engineer

Be the expert others rely on. Shape how ASM technology performs in the world’s most advanced semiconductor fabs.

At ASM, our technology powers the most advanced semiconductor devices in the world, and our people are at the heart of that innovation. We are hiring Global Product Support Engineers of various experience levels across multiple KPUs, product lines, and technology domains. Joining ASM as a GPS Engineer gives you opportunity to join a global organization where the complexity of the challenges matches the scale of the impact. As part of our Global Product Support (GPS) team, you’ll operate at the intersection of engineering, field operations, and customer environments, ensuring our technologies perform reliably from early concept through high-volume manufacturing.

The Challenge

You’ll play a key role across the full product lifecycle, from development and first builds through customer qualification and scale. Depending on your background, you may focus on system-level troubleshooting, new product introduction, automation, or driving performance improvements in the field.

What You’ll Do

• Act as a system-level technical expert, supporting complex semiconductor equipment in both development labs and customer fabs
• Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support
• Drive root cause analysis (RCCA) and implement sustainable solutions across tools, sites, and product lines
• Support new product introduction (NPI), including early builds, lab validation, and ramp to high-volume manufacturing
• Lead or support first-in-fab (Alpha / Beta) deployments — installation, start-up, and qualification
• Translate field and customer feedback into design, performance, and reliability improvements
• Contribute to yield improvement, tool performance, and uptime in demanding fab environments
• Develop and share best practices, technical documentation, and global standards
• Collaborate cross-functionally with hardware, software, controls, and process engineering teams
• For senior profiles: lead global initiatives, mentor engineers, and represent ASM in customer-facing forums

What We’re Looking For

• Bachelor’s Master’s or PhD degree in Engineering (Mechanical, Electrical, Chemical, Systems, or similar)
• Experience in semiconductor equipment or complex technical environments
• Strong problem‑solving mindset with system-level thinking
• Hands‑on approach and ability to connect theory with real-world system behavior
• Analytical skills (DOE, data analysis, structured problem solving)
• Comfortable working across global teams and time zones
• Strong communication skills, including customer‑facing interactions
• Willingness to travel internationally (~25–50%)

Why This Role

• Work across a broad range of technologies (plasma, vacuum, gas delivery, software, hardware integration)
• Operate where product development meets real-world fab performance
• High visibility and impact across engineering, operations, and customers
• Opportunity to influence how next‑generation semiconductor tools are designed and scaled globally
• Clear pathways into technical leadership, product engineering, and customer-facing roles

Why ASM

At ASM, you won’t just support products, you’ll help define how they succeed worldwide. You’ll work with leading technologies, collaborate with top engineering talent, and play a critical role in bringing innovation from the lab into high-volume manufacturing.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us on asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.