Senior Engagement Leader - Enterprise AI Solutions

Siemens; Lansing (MI); On-site; USD 147,000 - 293,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid time off

Job summary

Siemens is seeking an Engagement Manager to shape, qualify and govern customer engagements across ICX, SLC, Mendix and related offerings. You will translate customer priorities into executable service engagements, build trusted relationships with executives and drive measurable business outcomes.

Leading discovery, designing integrated solutions, and shaping commercial terms, you will ensure governance, risk management and scalable delivery across global teams and partners.

Qualifications

• 10+ years of experience across professional services, consulting, enterprise software, solution delivery, customer success or services sales, including meaningful experience shaping and governing complex engagements.
• Demonstrated ability to lead cross-functional pursuits from discovery through proposal, contracting, mobilization and delivery governance.
• Strong commercial and financial acumen, including estimation, pricing, contracting models, forecasting, margin awareness and risk management.
• Executive-level communication and facilitation skills, with the ability to simplify complex topics, influence decisions and manage competing stakeholder expectations.
• Experience coordinating global and partner-enabled delivery teams across multiple priorities and organizational boundaries.

Responsibilities

• Lead the Professional Services component of account plans across an assigned portfolio of customers and industries.
• Partner with Sales, Portfolio Development, Presales, Solution Architects and Delivery leaders to identify, shape and prioritize services opportunities.
• Connect customer business priorities to Siemens capabilities, defining outcome-oriented transformation roadmaps rather than isolated product deployments.
• Build trusted relationships with customer executives, business leaders, technology stakeholders and delivery sponsors.
• Maintain a qualified pursuit pipeline and contribute to bookings, revenue and growth objectives through expansion of existing accounts and development of new opportunities.
• Bring relevant industry, portfolio and delivery insights into account strategy, customer workshops and executive discussions.
• Lead structured discovery to clarify the customer problem, desired outcomes, value hypotheses, operating constraints and measures of success.
• Orchestrate the right Siemens and partner expertise across ICX, SLC, Mendix and adjacent products to define an integrated solution and services approach.
• Translate discovery outputs into a clear engagement model, scope, deliverables, assumptions, dependencies, acceptance criteria and governance structure.
• Develop defensible estimates, schedules, staffing models and commercials using approved Services Delivery Framework methods and tools.
• Identify delivery, technical, commercial, security, data, adoption and organizational risks early, with explicit mitigations and ownership.
• Prepare and review Statements of Work and related proposal content, ensuring alignment with global standards, legal requirements and customer expectations.
• Engage Legal, Finance, Commercial, Product and leadership stakeholders when non-standard terms, complex dependencies or elevated risk require resolution.
• Ensure proposals are commercially viable, financially sound and structured to balance customer value with Siemens delivery risk.
• Select the appropriate engagement and contracting model, including fixed-fee, time-and-materials, phased, pilot-to-scale and partner-supported approaches.
• Optimize the delivery mix across local, nearshore, offshore, partner and contractor resources while preserving accountability, quality and required expertise.
• Maintain accuratepursuit forecasts for bookings, revenue, cost, margin, resource demand and timing in the relevant business systems.
• Provide peer reviews of proposals and support annual and quarterly services planning.
• Bridge Sales and Delivery by leading a disciplined handover that confirms scope, customer commitments, commercials, risks, staffing and success criteria.
• Work with Services leadership to secure appropriately skilled engagement leadership, project management, architecture and delivery resources.
• Ensure effective project mobilization, customer onboarding, governance cadence, decision rights, escalation paths and working agreements.
• Participate in executive steering committees, project reviews and account reviews to maintain alignment on outcomes, risks, decisions and commercial health.
• Support the Project Manager and Delivery Lead in resolving scope, resource, dependency and commercial issues without displacing delivery accountability.
• Identify expansion opportunities based on achieved value, emerging needs and the customer roadmap, and transition them into qualified pursuits.
• Ensure lessons learned, reusable assets and customer feedback are captured and shared across the engagement management community.
• Promote consistent use of Siemens engagement, estimating, proposal, governance and risk-management standards.
• Contribute reusable playbooks, templates, case studies and best practices that improve speed, quality and scalability across the practice.
• Build working knowledge across the Siemens portfolio and maintain sufficient fluency to connect product capabilities into coherent customer solutions.
• Mentor peers and delivery contributors in engagement shaping, executive communication, commercial discipline and customer governance.
• Represent Siemens with integrity and comply with all applicable legal, commercial, information security, health and safety, and business-conduct requirements.

Skills

Executive communication

Commercial acumen

Program leadership

Stakeholder management

Engagement shaping

Education

Bachelor’s degree in business, computer science, engineering, mathematics or related field

Job description

Siemens is seeking an Engagement Manager to shape, qualify and govern customer engagements across ICX, SLC, Mendix and related offerings. You will translate customer priorities into executable service engagements, build trusted relationships with executives and drive measurable business outcomes.

Leading discovery, designing integrated solutions, and shaping commercial terms, you will ensure governance, risk management and scalable delivery across global teams and partners.