Engagement Director, Enterprise AI & Services

Siemens; Austin (TX); On-site; USD 147,000 - 293,000; Full time

Job summary

Siemens is seeking an Engagement Manager to shape, qualify and govern customer engagements across ICX, SLC, Mendix, and related offerings. You will translate business needs into executable services engagements, build trusted relationships, and protect delivery and commercial integrity while expanding the services pipeline.

You will lead discovery, define integrated solutions, prepare proposals, and govern complex engagements with global teams, driving measurable business outcomes and risk

Qualifications

• 10+ years of experience across professional services, consulting, enterprise software, solution delivery, customer success or services sales, including meaningful experience shaping and governing complex engagements.
• Demonstrated ability to lead cross-functional pursuits from discovery through proposal, contracting, mobilization and delivery governance.
• Strong commercial and financial acumen, including estimation, pricing, contracting models, forecasting, margin awareness and risk management.
• Executive-level communication and facilitation skills, with the ability to simplify complex topics, influence decisions and manage competing stakeholder expectations.
• Experience coordinating global and partner-enabled delivery teams across multiple priorities and organizational boundaries.
• Ability to define clear outcomes, scope, assumptions, dependencies, acceptance criteria and governance for software-enabled transformation initiatives.
• Willingness to travel and work across customer locations and time zones as required.

Responsibilities

• Lead structured discovery to clarify the customer problem, desired outcomes, value hypotheses, operating constraints and measures of success.
• Orchestrate the right Siemens and partner expertise across ICX, SLC, Mendix and adjacent products to define an integrated solution and services approach.
• Translate discovery outputs into a clear engagement model, scope, deliverables, assumptions, dependencies, acceptance criteria and governance structure.
• Develop defensible estimates, schedules, staffing models and commercials using approved Services Delivery Framework methods and tools.
• Identify delivery, technical, commercial, security, data, adoption and organizational risks early, with explicit mitigations and ownership.
• Prepare and review Statements of Work and related proposal content, ensuring alignment with global standards, legal requirements and customer expectations.
• Engage Legal, Finance, Commercial, Product and leadership stakeholders when non-standard terms, complex dependencies or elevated risk require resolution.
• Bridge Sales and Delivery by leading a disciplined handover that confirms scope, customer commitments, commercials, risks, staffing and success criteria.
• Work with Services leadership to secure appropriately skilled engagement leadership, project management, architecture and delivery resources.
• Ensure effective project mobilization, customer onboarding, governance cadence, decision rights, escalation paths and working agreements.
• Participate in executive steering committees, project reviews and account reviews to maintain alignment on outcomes, risks, decisions and commercial health.
• Support the Project Manager and Delivery Lead in resolving scope, resource, dependency and commercial issues without displacing delivery accountability.
• Identify expansion opportunities based on achieved value, emerging needs and the customer roadmap, and transition them into qualified pursuits.
• Ensure lessons learned, reusable assets and customer feedback are captured and shared across the engagement management community.
• Promote consistent use of Siemens engagement, estimating, proposal, governance and risk-management standards.
• Contribute reusable playbooks, templates, case studies and best practices that improve speed, quality and scalability across the practice.
• Build working knowledge across the Siemens portfolio and maintain sufficient fluency to connect product capabilities into coherent customer solutions.
• Mentor peers and delivery contributors in engagement shaping, executive communication, commercial discipline and customer governance.
• Represent Siemens with integrity and comply with all applicable legal, commercial, information security, health and safety, and business-conduct requirements.

Skills

Executive-level communication

Facilitation skills

Willingness to travel

Education

Bachelor’s degree in business, computer science, engineering, mathematics or related field

Job description

Siemens is seeking an Engagement Manager to shape, qualify and govern customer engagements across ICX, SLC, Mendix, and related offerings. You will translate business needs into executable services engagements, build trusted relationships, and protect delivery and commercial integrity while expanding the services pipeline.

You will lead discovery, define integrated solutions, prepare proposals, and govern complex engagements with global teams, driving measurable business outcomes and risk