Senior Endpoint Solutions Engineer — Equity & Unlimited PTO

reach management consultant pvt ltd; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary and equity

Medical, dental, and vision insurance

401(k) plan

Company paid life insurance

Voluntary benefits

Unlimited PTO

Job summary

Reach Security seeks a Principal Support Engineer, Endpoint, to act as the senior domain authority on endpoint strategy, findings, and escalations. This role is not routine maintenance but high-ambiguity problem solving across Windows, macOS, and third-party integrations.

You'll enable field teams, empower CS, and harden the product by producing diagnosis, runbooks, and clear recommendations grounded in real-world telemetry and OS internals.

Qualifications

• 6+ years of hands-on experience with Windows and macOS endpoint agents and endpoint security in enterprise environments.
• Experience in senior individual-contributor roles (L3 Support Engineer, Endpoint Engineer, etc.).

Responsibilities

• Serve as the endpoint subject-matter expert for the support team and review customer endpoint configurations.
• Critique endpoint findings and articulate why a finding is urgent or not.
• Troubleshoot integrations between Reach and third-party endpoint and security products.
• Diagnose deep engineering-level customer issues end-to-end using logs and telemetry.
• Uplevel Sales Engineering by teaching the field to read endpoint findings and defend recommendations.
• Partner with Engineering to report defects, validate fixes, and drive root-cause analysis.
• Author and maintain runbooks, troubleshooting guides, and internal docs.
• Maintain lab/test capability to validate endpoint behavior hypotheses.

Skills

Endpoint security expertise

Windows/macOS mastery

Kernel-level Windows

macOS internals

Telemetry/log analysis

Interoperability with EDR/DLP/MDM

Linux administration

Strong communication

Time management

Education

BS or MS in Computer Science, Engineering, or related

Tools

CrowdStrike Falcon

Microsoft Defender

SentinelOne

Job description

Reach Security seeks a Principal Support Engineer, Endpoint, to act as the senior domain authority on endpoint strategy, findings, and escalations. This role is not routine maintenance but high-ambiguity problem solving across Windows, macOS, and third-party integrations.

You'll enable field teams, empower CS, and harden the product by producing diagnosis, runbooks, and clear recommendations grounded in real-world telemetry and OS internals.