Senior Endpoint & Desktop Administrator – Flexible Schedule

Clinical Reference Laboratory, Inc.

Lenexa (KS)

On-site

USD 85,000 - 150,000

Full time

6 days ago

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Benefits offered by this job

Medical, Dental, Vision

Life/AD&D

401(k)

Tuition Reimbursement

Paid Time Off

Holidays

Short/Long Disability

Section 125 FSA

Job summary

Clinical Reference Laboratory, Inc. seeks an experienced Senior Service Desk Technician to provide advanced desktop and endpoint support, acting as the senior technical escalation point and guiding escalations across IT groups.

You will administer AD/Entra ID, manage endpoints across Windows and Apple devices, coordinate patches, and support M365 services while collaborating with Infrastructure and Security teams. After-hours support may be required.

Qualifications

Degree in Computer Science, Information Technology, or related field; equivalent relevant experience accepted
Four years of hands-on enterprise systems administration, including production server environments, virtualization, upgrades, and incident resolution

Responsibilities

Investigate and resolve complex desktop, laptop, peripheral, application, and connectivity issues escalated by Service Desk staff; maintain timely incident and request updates in ServiceNow.
Serve as the Service Desk’s senior technical escalation point; coach technicians, share troubleshooting approaches, and provide hands-on assistance during high-impact incidents.
Assist the Service Desk Supervisor with technical work prioritization, escalation coordination, and day-to-day continuity of support services; communicate recurring issues and service risks.
Administer and troubleshoot enterprise endpoints; coordinate operating system and application updates, patch deployment, endpoint compliance, and remediation of identified security or configuration issues.
Assist with updates, endpoint policies, patch schedules, software deployment packages, and remediation workflows; test changes and coordinate implementation with Infrastructure and Security.
Support Windows and Microsoft 365 end-user services, including authentication, account access, collaboration applications, and workstation-to-service connectivity.
Perform approved routine administration of Active Directory and related identity services, including account, group, policy, and access changes within assigned permissions.
Partner with Infrastructure, Network, Security, and application teams to diagnose problems spanning endpoints and back-end services; document findings and coordinate handoffs or remediation.
Support endpoint lifecycle activities, including device standards, provisioning, refreshes, inventory, deployment, and retirement across Windows and Apple devices.
Provide advanced Apple device troubleshooting and assist Infrastructure and vendor partners with enrollment, application, connectivity, and security issues.
Assist with implementation and operational rollout of CRL’s enterprise Apple device program, including Apple Business Manager, MDM enrollment, device configuration, app distribution, and support to the Service Desk.
Support enterprise technology pilots, migrations, and upgrades; test support readiness, identify repetitive incidents, and recommend practical automation or service improvements.
Create and maintain technical documentation, knowledge articles, configuration procedures, and cross-training materials that enable consistent first- and second-level support.
Apply CRL security, privacy, change management, and access-control requirements; safeguard confidential company and client information and elevate suspected security issues promptly.
Provide occasional direct user support and after-hours assistance when required for major incidents, planned changes, or business-critical activities; perform other duties as assigned.