Senior Desktop & Endpoint Support Engineer

Talentify; La Crosse (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Career advancement opportunities

Job summary

Kwik Trip, Inc. seeks a Desktop Support Engineer to deliver advanced endpoint support at the Support Center. You will act as a senior escalation resource, resolving complex hardware, OS, and software issues while partnering with IT teams to boost stability and service quality.

The role emphasizes troubleshooting, problem management, and documenting solutions. A bachelor’s in IT is preferred, with 6+ years in desktop support and strong AD/GP, Windows, and macOS experience.

Qualifications

• Six or more years of progressive desktop support experience including endpoint engineering.
• Bachelor's degree in IT or related field preferred.
• Strong Windows OS, Windows hardware, macOS and Apple hardware experience.
• Advanced troubleshooting and root cause analysis skills.
• Experience with AD and GP; strong communication for non-technical users.

Responsibilities

• Serve as a senior escalation point for complex desktop hardware and software issues.
• Provide expert-level troubleshooting for high-impact incidents.
• Lead problem management including investigation and root cause analysis.
• Analyze trends in desktop incidents and hardware failures.
• Coordinate with Endpoint Management, Security and other IT teams.
• Provide data-driven recommendations to IT leadership.
• Assist with testing and deployment of desktop hardware, configurations, and software.
• Support hardware refreshes, OS upgrades, and migrations.
• Manage and process hardware warranty claims.
• Improve, standardize, and automate Desktop Support processes.
• Coach and mentor team members on advanced troubleshooting.
• Create and maintain technical documentation and knowledge articles.
• Remediate endpoint-related vulnerabilities.

Skills

Six+ years desktop support

Windows OS support

macOS / Apple hardware

Active Directory / Group Policy

Advanced troubleshooting

Clear communication

Education

Bachelor's degree in information technology or related field

Tools

Endpoint management platforms

SCCM

Intune

ITIL

CompTIA A+

Microsoft / Apple certifications

Job description

Kwik Trip, Inc. seeks a Desktop Support Engineer to deliver advanced endpoint support at the Support Center. You will act as a senior escalation resource, resolving complex hardware, OS, and software issues while partnering with IT teams to boost stability and service quality.

The role emphasizes troubleshooting, problem management, and documenting solutions. A bachelor’s in IT is preferred, with 6+ years in desktop support and strong AD/GP, Windows, and macOS experience.