Senior End-User Support & Tech Training Lead

Cherry Bekaert LLP; EE. UU.; A distancia; USD 60.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Medical, dental, and vision care

Paid time off

Retirement plans

Descripción de la vacante

Cherry Bekaert LLP seeks an experienced End User Support Senior Specialist to provide advanced technical support across Microsoft 365, Windows, identity and access management, and other business applications. You will lead high-impact incidents, ensure timely resolution, and mentor colleagues while shaping training and knowledge resources.

You will collaborate with IT and business leaders to improve user readiness and technology adoption, travel to U.S.

Formación

• 5+ years of progressive experience in advanced end-user support, IT support, technical training, knowledge management, documentation, technology adoption, or related areas.

Responsabilidades

• Resolve complex issues across Microsoft 365, Windows, identity and access management, VPN, networking, endpoints, and business applications.
• Lead support for critical incidents with timely resolution and stakeholder communication.
• Analyze recurring issues, identify root causes, and implement solutions to reduce repeat tickets.
• Coordinate escalations with IT, security, application, and vendor teams.
• Provide mentorship and guidance to support team members.
• Develop and deliver end-user training and adoption programs.
• Create and maintain knowledge articles and self-service resources.
• Collaborate with IT and business leaders to improve readiness and utilization.

Conocimientos

Microsoft 365

Windows

Identity & Access

VPN technologies

Networking

Endpoints

Business apps

Customer service

Communication

Stakeholder management

Training development

Knowledge management

Change management

Project coordination

Educación

High school diploma

Herramientas

JIRA

Descripción del empleo

Cherry Bekaert LLP seeks an experienced End User Support Senior Specialist to provide advanced technical support across Microsoft 365, Windows, identity and access management, and other business applications. You will lead high-impact incidents, ensure timely resolution, and mentor colleagues while shaping training and knowledge resources.

You will collaborate with IT and business leaders to improve user readiness and technology adoption, travel to U.S.