Senior Enablement Program Manager, Technical Solutions

Datadog; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Datadog is seeking a Senior TS Enablement Program Manager to design and execute complex enablement programs for the global post-sales organization, including Support, Customer Success, and Sales Engineering.

You will translate business priorities into scalable roadmaps, build executive-ready materials, and lead cross-functional initiatives with significant autonomy. The role requires strong data analytics, stakeholder management, and change leadership.

Qualifications

• Bachelor's degree with 6–8 years in enablement, program management, or related field.
• Proven track record leading complex, multi-quarter programs with high visibility.
• Data-driven with ability to connect enablement programs to KPIs and business outcomes.
• Excellent presentation and communication skills for senior audiences.
• PROSCI/ADKAR certification (or equivalent) preferred.

Responsibilities

• Own end-to-end strategy and execution for global enablement programs across regions and timelines.
• Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and People Team.
• Translate business goals into multi-quarter program roadmaps and present progress to leadership.
• Design metrics frameworks; analyze Salesforce and LMS data to track KPIs.
• Create executive-ready materials with clear recommendations and narratives.
• Spearhead needs assessments and stakeholder interviews to inform strategy.
• Develop tools, resources, and training aligned with TS workflows and content delivery.
• Collaborate with Sales Engineering leadership to tailor ramp and enablement programs.

Skills

Stakeholder management

Data-driven decision making

Presentation skills

Change management

Program management tools

AI adoption

Cross-functional collaboration

Salesforce / LMS reporting

Education

Bachelor's degree + 6–8 years experience

Master's degree + 4+ years

Tools

Asana

Jira

Confluence

Slack

Docebo

Salesforce

LMS

Job description

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization-including Support, Customer Success, and Sales Engineering-with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Sales Engineering , you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team-partnering closely with leadership to translate business priorities into measurable enablement impact at scale.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Own the end-to-end strategy and execution for complex, global enablement programs-managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
• Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team-negotiating scope, aligning on priorities, and driving accountability without positional authority.
• Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
• Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact.
• Build and deliver executive-ready materials that tell a compelling business story-translating complex data, program updates, and regional insights into structured narratives with clear recommendations.
• Conduct ongoing needs assessments, stakeholder interviews, and pulse checks across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps.
• Design the tools, resources, communications, and training frameworks needed to support TS workflow changes at scale-partnering with Curriculum and Field teams on content development and delivery.
• Partner with Sales Engineering leadership to design ramp and enablement programs that account for differences in deal complexity and skill development across the Sales Engineering org .
• Mentor and develop junior EPM ICs on the team-providing structured feedback on program design and stakeholder management, and raising the quality bar across program work.
• Identify and implement AI-powered workflows, automations, and process improvements that increase the efficiency, consistency, and scalability of enablement programs-from reporting and data pipelines to content creation and stakeholder communications.
• Maintain a deep, current understanding of regional needs, TS team performance, and functional priorities to ensure programs remain relevant and impactful across a global audience.

Who You Are:

• Bachelor's degree and 6-8 years of related experience in enablement, program management, change management, or a closely related field-or a Master's degree with 4+ years.
• Proven track record leading complex, multi-quarter programs with high visibility-comfortable operating independently and making sound judgment calls with limited oversight.
• Expert at building and managing senior stakeholder relationships across functions; can drive alignment, navigate competing priorities, and influence outcomes without positional authority.
• Deeply data-driven-you design measurement frameworks, analyze program and performance data, and build Salesforce and LMS reports to connect enablement programs to field KPIs and business outcomes.
• Exceptional presentation and communication skills-builds well-structured, visually compelling decks and delivers them confidently to senior and executive audiences with a clear, well-reasoned point of view.
• Expert in change management and organizational development best practices, with a demonstrated history of driving adoption at scale across global organizations. PROSCI/ADKAR certification (or equival) required.
• Deep understanding of the day-to-day responsibilities, challenges, and workflows of the TS functions you support; recognized as a credible strategic partner, not just a program coordinator.
• Skilled in program management tools (Asana, Jira) and collaboration platforms (Confluence, Slack, Docebo).
• Actively applies AI tools (e.g., Claude, agentic workflows) to streamline operations, surface insights, and improve program delivery-and helps others on the team do the same.

Bonus Points:

• Hands-on experience in, or working closely alongside, a sales engineering organization (e.g., prior sales engineer, sales, or techni