Senior Enablement Program Manager, Technical Solutions

Datadog; City of Niagara Falls (NY); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Datadog is seeking a Senior Enablement Program Manager for Technical Solutions in New York, NY. You will own end-to-end enablement programs across global TS regions, working with Sales Engineering, StratOps, Product, and People teams to drive adoption and measurable impact.

You will design metrics, manage cross-functional roadmaps, and deliver executive-ready narratives that align business goals with enablement outcomes.

Qualifications

• Bachelor's degree and 6–8 years of related experience in enablement, program management, change management, or a closely related field.

Responsibilities

• Own the end-to-end strategy and execution for complex, global enablement programs across regions and timelines.
• Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and People Team.
• Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities and progress to leadership.
• Design and implement metrics frameworks; analyze Salesforce and LMS data to track KPIs and iteratively improve programs.
• Build executive-ready materials that translate data and regional insights into actionable narratives for leadership.
• Synthesize stakeholder feedback to inform program strategy and surface gaps across TS regions.

Skills

Program management

Stakeholder management

Data analysis

Change management

Executive communication

AI workflow adoption

Cross-functional leadership

Sales Engineering knowledge

Education

Bachelor's degree in a related field

Master's degree (advantageous)

Tools

Asana

Jira

Confluence

Slack

Docebo

Job description

Senior Enablement Program Manager, Technical Solutions

New York, New York, USA

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Managersupporting Sales Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team- partnering closely with leadership to translate business priorities into measurable enablement impact at scale.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Own the end-to-end strategy and execution for complex, global enablement programs- managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
• Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team- negotiating scope, aligning on priorities, and driving accountability without positional authority.
• Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
• Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact.
• Build and deliver executive-ready materials that tell a compelling business story - translating complex data, program updates, and regional insights into structured narratives with clear recommendations.
• Conduct ongoing needs assessments, stakeholder interviews, and pulse checks across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps.
• Design the tools, resources, communications, and training frameworks needed to support TS workflow changes at scale - partnering with Curriculum and Field teams on content development and delivery.
• Partner with Sales Engineering leadership to design ramp and enablement programs that account for differences in deal complexity and skill development across the Sales Engineering org.
• Mentor and develop junior EPM ICs on the team - providing structured feedback on program design and stakeholder management, and raising the quality bar across program work.
• Identify and implement AI-powered workflows, automations, and process improvements that increase the efficiency, consistency, and scalability of enablement programs - from reporting and data pipelines to content creation and stakeholder communications.
• Maintain a deep, current understanding of regional needs, TS team performance, and functional priorities to ensure programs remain relevant and impactful across a global audience.

Who You Are:

• Bachelor's degree and 6–8 years of related experience in enablement, program management, change management, or a closely related field—or a Master's degree with 4+ years.
• Proven track record leading complex, multi-quarter programs with high visibility - comfortable operating independently and making sound judgment calls with limited oversight.
• Expert at building and managing senior stakeholder relationships across functions; can drive alignment, navigate competing priorities, and influence outcomes without positional authority.
• Deeply data-driven -you design measurement frameworks, analyze program and performance data, and build Salesforce and LMS reports to connect enablement programs to field KPIs and business outcomes.
• Exceptional presentation and communication skills -builds well-structured, visually compelling decks and delivers them confidently to senior and executive audiences with a clear, well-reasoned point of view.
• Expert in change management and organizational development best practices, with a demonstrated history of driving adoption at scale across global organizations. PROSCI/ADKAR certification (or equivalent) required.
• Deep understanding of the day-to-day responsibilities, challenges, and workflows of the TS functions you support; recognized as a credible strategic partner, not just a program coordinator.
• Skilled in program management tools (Asana, Jira) and collaboration platforms (Confluence, Slack, Docebo).
• Actively applies AI tools (e.g., Claude, agentic workflows) to streamline operations, surface insights, and improve program delivery - helps others on the team do the same.

Bonus Points:

• Hands-on experience in,