Senior Enablement Leader: Customer Education & Digital Adoption

Curve Dental; Provo (UT); On-site; USD 110,000 - 165,000; Full time

Job summary

Curve Dental is seeking a Senior Enablement Manager to own the strategy, development, and execution of our customer enablement program. You will build scalable learning experiences from onboarding to ongoing education, partnering with Product, CS, Support, Onboarding, Marketing, and Engineering to provide timely, engaging content.

You will lead internal knowledge management, oversee our Technical Writer, and establish governance for documentation.

Qualifications

• 5+ years of experience in customer enablement, technical training, instructional design, technical writing, or related SaaS enablement role.

Responsibilities

• Develop and execute Flex Dental’s overall customer enablement strategy.
• Design scalable learning programs that improve onboarding and product adoption.
• Create engaging customer education via documentation, videos, webinars, and self-service resources.
• Measure learning effectiveness and improve content via feedback, analytics, and adoption metrics.
• Design and maintain in-app guidance with Pendo, including walkthroughs and contextual help.
• Collaborate with Product and Engineering to improve customer adoption through digital enablement.
• Develop customer webinars, group trainings, and other scalable education programs.
• Oversee customer-facing documentation, knowledge base, FAQs, and user guides.
• Lead internal documentation standards and content governance.
• Mentor the Technical Writer and align content with product releases.
• Partner with stakeholders to improve internal knowledge sharing and documentation workflows using Confluence and Jira.
• Collaborate with Product, Engineering, CS, Support, Onboarding, and Marketing to deliver enablement experiences.
• Support product launches with training materials, release docs, webinars, and customer communications.
• Identify opportunities to automate education and create scalable resources.

Skills

5+ years exp

LMS

Pendo

Instructional design

Writing and video content

PM & org skills

Cross-functional collaboration

Mentoring team

Jira

Confluence

Tools

Jira

Confluence

Pendo

LMS

Job description

Curve Dental is seeking a Senior Enablement Manager to own the strategy, development, and execution of our customer enablement program. You will build scalable learning experiences from onboarding to ongoing education, partnering with Product, CS, Support, Onboarding, Marketing, and Engineering to provide timely, engaging content.

You will lead internal knowledge management, oversee our Technical Writer, and establish governance for documentation.