Senior Employee Relations Leader

Remote Genie; Denver, San Francisco, New York (CO, CA, NY); Hybrid; USD 151,000 - 218,000; Full time

Job summary

Gusto is hiring an Employee Relations Manager to lead a high-impact ER team, ensuring policy alignment and risk management across a fast-scaling tech company. You will coach a group of ER Partners, oversee complex investigations, and partner with Legal and People Partners to drive fair, consistent outcomes.

The role emphasizes strong HR policy expertise, data-driven decisions, and an AI-forward approach while supporting managers through difficult conversations and performance changes.

Qualifications

• Bachelor’s degree in human resources, business administration, or related field; advanced degree or JD is a plus.
• 7–10+ years of progressive HR or Employee Relations experience with direct ER casework ownership.
• Deep knowledge of employment law (EEOC, ADA, FMLA, FLSA) and experience interviewing, documenting findings, and collaborating with Legal.
• Strong coaching, mentoring, and influencer skills to guide leaders.
• Excellent judgment navigating ambiguity while balancing employee experience and risk.

Responsibilities

• Manage, mentor, and coach a team of Employee Relations Partners with quality standards and workflow.
• Oversee complex, high-risk investigations with airtight documentation in the case management system.
• Own end-to-end performance-management casework and coach managers through PIPs and disciplinary actions.
• Translate codes of conduct into fair practice across departments during scaling and changes.
• Enable managers on performance processes, difficult conversations, and structural changes.
• Track ER metrics and trends; surface opportunities to maximize engagement and minimize risk.
• Advise senior leaders on personnel decisions, partnering with Legal and HRBPs.
• Operate with urgency, balancing speed with rigor; apply AI tools to synthesize trends and docs.

Skills

Employee Relations

People leadership

Policy knowledge

Investigations

Coaching

Data analytics

Hybrid work experience

Education

Bachelor's degree in HR or Business

Tools

Case management system

Job description

Gusto is hiring an Employee Relations Manager to lead a high-impact ER team, ensuring policy alignment and risk management across a fast-scaling tech company. You will coach a group of ER Partners, oversee complex investigations, and partner with Legal and People Partners to drive fair, consistent outcomes.

The role emphasizes strong HR policy expertise, data-driven decisions, and an AI-forward approach while supporting managers through difficult conversations and performance changes.