Senior Employee Experience & Engagement Partner

Broadview Federal Credit Union; New York (NY); On-site; USD 77,000 - 97,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Broadview Federal Credit Union is seeking a Senior Employee Experience Business Partner to act as a strategic HR partner to business leaders, delivering hands-on HR consultation across the employee lifecycle with a strong focus on frontline support, retention, and engagement.

The role partners with leaders, aligns HR strategies with member satisfaction, growth, and operational efficiency, and coaches managers to improve leadership effectiveness and team performance.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• 7-10 years HR experience with strong HRBP focus.
• Experience supporting frontline or multi-location operations preferred.
• Solid understanding of employee relations and employment laws.
• Strong business acumen and ability to influence leaders.
• Data-driven mindset and problem-solving skills.

Responsibilities

• Partner with leaders in assigned areas.
• Align HR strategies with business priorities such as member satisfaction, growth, and operational efficiency.
• Provide coaching to managers on leadership effectiveness and team performance.
• Drive initiatives to improve engagement, particularly in high-volume, member-facing roles.
• Support onboarding, career development, and retention strategies.
• Act as a trusted advisor to employees and managers.
• Provide guidance on performance management, attendance, and workplace issues.
• Handle routine ER cases and partner with ER Manager on complex issues.
• Ensure consistent application of policies across locations.
• Facilitate performance reviews, succession planning, and leadership development discussions.
• Support staffing strategies for branches and hard-to-fill roles.
• Assist leaders to communicate and implement change effectively.
• Analyze workforce data (turnover, engagement, staffing levels) to identify trends and recommend actions.
• Focus on improving retention and performance in member-facing roles.
• Ensure HR practices align with employment laws and Broadview policies.

Skills

HRBP

Frontline ops

Employee relations

Data-driven

Leadership influence

Business acumen

Problem-solving

Communication

Education

Bachelor's degree in HR/Business

Job description

Broadview Federal Credit Union is seeking a Senior Employee Experience Business Partner to act as a strategic HR partner to business leaders, delivering hands-on HR consultation across the employee lifecycle with a strong focus on frontline support, retention, and engagement.

The role partners with leaders, aligns HR strategies with member satisfaction, growth, and operational efficiency, and coaches managers to improve leadership effectiveness and team performance.