Senior Employee Benefits Account Manager (Remote)

Insurance Office of America; Westminster (CA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Career growth

Work-life balance

Job summary

Insurance Office of America seeks a Senior Account Manager – Employee Benefits to manage a book of business with a remote-first approach and occasional on-site collaboration in Los Angeles, CA. You will lead account teams, drive client service, and oversee renewals and new client setup.

The ideal candidate has 5+ years in the employee benefits field, an active license, and strong communication. IOA offers competitive salaries, health insurance, a 401K match, and career growth within a respectful

Qualifications

• Active licensing required.
• 5+ years of industry experience.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage book of business and meet performance requirements.
• Deliver outstanding client service and respond quickly to needs.
• Lead the account team and supervise Account Coordinators.
• Direct daily activities and assign tasks to the team.
• Identify and pursue sales opportunities to grow IOA business.
• Oversee new business setup and data gathering.
• Manage renewals and liaise with clients and carriers.
• Build and improve client relationships and implement feedback.
• Advocate for clients and carriers for beneficial outcomes.
• Identify value-added solutions for clients.
• Compile and report client plan performance data.
• Develop and maintain carrier relationships.
• Support team training and promote a positive work environment.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to policies and industry standards.
• Champion IOA values.

Skills

Account management

Leadership

Communication

Client relations

Time management

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks a Senior Account Manager – Employee Benefits to manage a book of business with a remote-first approach and occasional on-site collaboration in Los Angeles, CA. You will lead account teams, drive client service, and oversee renewals and new client setup.

The ideal candidate has 5+ years in the employee benefits field, an active license, and strong communication. IOA offers competitive salaries, health insurance, a 401K match, and career growth within a respectful