Senior Employee Benefits Account Manager (Remote)

Insurance Office of America; Pomona (CA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K

Paid holidays

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America (IOA) is seeking a Senior Account Manager for Employee Benefits. The role combines remote work with on-site presence in Los Angeles and broader regional coverage across CA, NV, and AZ.

You will lead client service, manage the account team, and drive renewal and growth opportunities while upholding IOA standards. The ideal candidate has 5+ years of industry experience, holds an active license, and demonstrates exceptional customer service and communication skills.

Qualifications

• 5+ years of industry experience.
• Required active licensing.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.

Responsibilities

• Client Management: Manage book of business and ensure performance requirements.
• Client Service: Deliver outstanding service, anticipate needs, and respond quickly.
• Team Leadership: Lead account team and supervise Account Coordinators.
• Daily Activities: Direct daily activities, assign tasks, and monitor execution.
• Business Growth: Identify and act on sales opportunities to grow IOA business.
• New Business Setup: Manage data gathering and client file creation.

Skills

Customer service

Communication

Organization

Decision-making

Attention to detail

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking a Senior Account Manager for Employee Benefits. The role combines remote work with on-site presence in Los Angeles and broader regional coverage across CA, NV, and AZ.

You will lead client service, manage the account team, and drive renewal and growth opportunities while upholding IOA standards. The ideal candidate has 5+ years of industry experience, holds an active license, and demonstrates exceptional customer service and communication skills.