Senior Account Manager, Employee Benefits – Remote

Insurance Office of America; Taft (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Professional growth and career options

Respectful culture and work-life-b al

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client service, team coordination, and renewal activities for a growing benefits book. The role emphasizes relationship management, data accuracy, and delivery of value-added solutions.

The position supports a remote work model with on-site considerations in California, Nevada and Arizona, and requires 5+ years of industry experience plus active licensing. IOA offers competitive pay and benefits.

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Excellent customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy when handling large volumes of work.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage book of business and meet performance requirements.
• Deliver outstanding client service and respond quickly to needs.
• Lead the account team with a strong work ethic and positive attitude.
• Direct daily activities of Account Coordinators and monitor execution.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, data gathering, and client file creation.
• Coordinate renewals, verify data, and liaise with clients and carriers.
• Build and improve client relationships and seek feedback for improvements.
• Advocate for clients and carriers for beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Compile, analyze, and report client plan performance data.

Skills

Customer service

Communication

Organizational skills

Delegation

Decision making

Attention to detail

MS Office

Education

High School Diploma (or equivalent)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client service, team coordination, and renewal activities for a growing benefits book. The role emphasizes relationship management, data accuracy, and delivery of value-added solutions.

The position supports a remote work model with on-site considerations in California, Nevada and Arizona, and requires 5+ years of industry experience plus active licensing. IOA offers competitive pay and benefits.