Senior Employee Benefits Account Lead (Remote)

Insurance Office of America; Norco (CA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid holidays and vacation

Employer 401K

Career growth opportunities

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America (IOA) is seeking a Senior Account Manager – Employee Benefits to lead client services and team activities for an assigned book of business. The role emphasizes implementing benefits administration, renewals, data accuracy, and partnering with Producers to deliver value-driven solutions.

The position offers remote work with California, Nevada and Arizona residents, plus potential hybrid requirements, competitive compensation, benefits, and career growth opportunities

Qualifications

• 5+ years of industry experience in employee benefits or account management.
• Active licensing required.
• Excellent customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High attention to accuracy and detail.
• Proficiency with MS Office (Outlook, Word, Excel).

Responsibilities

• Client management of book of business with performance targets.
• Deliver outstanding service and anticipate client needs.
• Lead the account team and supervise Account Coordinators.
• Identify sales opportunities and drive business growth.
• Oversee new business setup, renewals, and data management.
• Maintain carrier relationships and compliance with policies.

Skills

Customer service

Communication skills

Organizational skills

Delegation

Decision-making

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) is seeking a Senior Account Manager – Employee Benefits to lead client services and team activities for an assigned book of business. The role emphasizes implementing benefits administration, renewals, data accuracy, and partnering with Producers to deliver value-driven solutions.

The position offers remote work with California, Nevada and Arizona residents, plus potential hybrid requirements, competitive compensation, benefits, and career growth opportunities