Senior Emergency Communications Dispatcher

Gulfshoresal; Panama City (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Gulfshoresal in Panama City, FL seeks an experienced Police Communications Officer to handle emergency and non-emergency calls, prioritize information, and dispatch personnel. You will access FCIC/NCIC databases, maintain logs, and coordinate with police, fire, and EMS while ensuring certification requirements are met.

The role demands composure under pressure, strong written and oral communication, and a commitment to service in high-stress situations.

Qualifications

• High school diploma or equivalent.
• Apprenticeship/internship or 1–2 years' related experience.
• Must pass department training program.
• Must obtain FCIC/NCIC certification.
• NDST with at least 70% score.
• Must obtain Florida DOH Dispatcher certification.

Responsibilities

• Receives emergency calls; prioritizes and enters information into CAD system.
• Dispatches appropriate personnel in response to both emergency and non-emergency calls.
• Accesses FCIC/NCIC databases and other law enforcement computer systems to provide information to field personnel.
• Make entries and updates to FCIC/NCIC databases related to stolen vehicles, stolen property, missing and wanted persons, etc.
• Relays and coordinates instructions, precautions, and questions to and from Police, Fire, and Emergency Medical personnel.
• Maintains and files logs of all calls and dispatches.
• Receives and processes complaints and questions from the general public.
• Provides information and assistance to callers.
• Receives and transmits messages between city departments and external agencies.
• Monitors surveillance cameras.
• Maintains FCIC/NCIC certification.
• Performs related duties.

Skills

Emergency communications

FCIC/NCIC knowledge

Emergency dispatch

Radio operations

Computers & software

Decision making under pressure

Public relations

Interpersonal relations

Oral and written communication

Education

High school diploma or equivalent

Completion of apprenticeship/internship or 1–2 years' related experience

NDST with at least 70% score

FCIC/NCIC certification

Florida DOH Dispatcher certification

Tools

CAD system

Job description

Gulfshoresal in Panama City, FL seeks an experienced Police Communications Officer to handle emergency and non-emergency calls, prioritize information, and dispatch personnel. You will access FCIC/NCIC databases, maintain logs, and coordinate with police, fire, and EMS while ensuring certification requirements are met.

The role demands composure under pressure, strong written and oral communication, and a commitment to service in high-stress situations.