Senior Email Operations & Lifecycle Lead

airSlate; United States; Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working environment

Stock options

Professional growth and learning

Health and well-being benefits

Mental Health Days

Job summary

airSlate is seeking a Senior Email Operations Team Manager to lead email marketing, retention and lifecycle efforts across our multi-brand SaaS products. You will shape email strategy, drive churn reduction, and own data-driven personalization at scale for a large subscriber base.

You will work in a flexible, hybrid environment with global teams, guiding three email specialists while collaborating with product and data science to optimize revenue attribution and lifecycle KPIs.

Qualifications

• 5+ years in email marketing, retention, or lifecycle roles in SaaS/B2B.
• Proven end-to-end ownership of email programs and lifecycle strategies.
• Experience with attribution models and data-driven personalization.

Responsibilities

• Define and own email/channel strategy aligned with product/marketing goals.
• Lead churn-prevention and win-back initiatives across email and push notifications.
• Develop data-driven segmentation and triggers; maintain email dashboards for revenue attribution.
• Manage and grow a team of email marketing specialists.

Skills

Email marketing

Lifecycle marketing

Data analysis

Marketing automation platforms

Education

Bachelor's degree in Marketing

Tools

Braze

Klaviyo

Iterable

HubSpot

Job description

airSlate is seeking a Senior Email Operations Team Manager to lead email marketing, retention and lifecycle efforts across our multi-brand SaaS products. You will shape email strategy, drive churn reduction, and own data-driven personalization at scale for a large subscriber base.

You will work in a flexible, hybrid environment with global teams, guiding three email specialists while collaborating with product and data science to optimize revenue attribution and lifecycle KPIs.