Senior eLearning Support Specialist

University of Florida; Gainesville (FL); On-site; USD 58,000 - 64,000; Full time

Job summary

University of Florida’s UF Information Technology (UFIT) seeks a Senior eLearning Support Specialist to support faculty, staff, and students in using Canvas, VoiceThread, and Qualtrics. This on-site role is based in Gainesville, FL and offers a salary around $61,000 per year.

You will troubleshoot issues, promote tool usage, and develop documentation and training resources to improve the eLearning environment.

Qualifications

• Associate's degree with 4 years of relevant experience.
• High school diploma with 6 years relevant experience.
• Vocational or technical training may substitute experience.
• Higher education and LMS administration preferred.

Responsibilities

• Provide technical support and troubleshoot eLearning tools.
• Serve as escalation point for staff issues.
• Test and assist with rollout of new eLearning tools.
• Create and maintain user-facing and internal documentation.
• Train faculty, staff, and students on LMS usage.
• Collaborate with Instructional Design, Video Production, and Learning Analytics.

Skills

Troubleshooting

Customer support

Training delivery

Documentation creation

Education

Associate's degree in a related field

High school diploma with 6 years relevant experience

Vocational/technical training substitution allowed

Tools

Canvas

VoiceThread

Qualtrics

Job description

UF Information Technology (UFIT) is hiring a Senior eLearning Support Specialist. The role involves supporting faculty, staff, and students with eLearning tools such as Canvas, VoiceThread, and Qualtrics by troubleshooting issues, promoting tool usage, and developing documentation and training resources to enhance the eLearning environment at the University of Florida.

Highlights

• Provide technical support and troubleshoot eLearning tools including Canvas, VoiceThread, and Qualtrics.
• Serve as a point of escalation for support staff regarding technical and customer issues.
• Test, evaluate, and assist with the rollout of new centrally supported eLearning tools.
• Create and maintain user-facing and internal documentation, including tutorials and training materials.
• Train faculty, staff, and students on learning management system usage and best practices.
• Collaborate with other support units such as Instructional Design, Video Production, and Learning Analytics.
• Required qualifications: Associate's degree with 4 years experience or high school diploma with 6 years relevant experience; vocational or technical training may substitute experience.
• Preferred experience includes higher education, course management systems administration (especially Canvas), and technical user support in educational settings.
• Salary: $61,000 per year.
• Work requires on-site presence in Gainesville, Florida; no visa sponsorship available.