eLearning Support Specialist

University of Florida; Gainesville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

University of Florida is seeking an intermediate-level eLearning Support Specialist to join Academic Technology e-Learning Support on the Gainesville campus. The role focuses on assisting faculty, staff, and students with e-Learning tools like Canvas, VoiceThread, and Qualtrics, through phone and ticket-based support.

Ideal candidates have higher-education experience, expertise with course management systems, and strong diagnostic and troubleshooting skills.

Qualifications

• Requires Associates degree with 2+ years of relevant experience, or a high school diploma plus 4+ years of experience.
• Experience in higher education and supporting course management systems (Canvas) preferred.
• Strong diagnostic, troubleshooting, and problem-solving abilities for instructional tech.

Responsibilities

• Troubleshoot, analyze, and recommend solutions for e-Learning tool issues.
• Refer complex problems to vendors or campus computing services as needed.
• Interact with clients via phone, email, tickets, chat, and web-based tools.
• Test new educational technologies and assist with rollout plans and decision-making.
• Support faculty by collaborating with Instructional Design, Video Production, and Learning Analytics.

Skills

Higher education experience

Canvas proficiency

User support experience

Diagnostics skills

Learning technologies

Education

Associates degree

High school diploma or equivalent

Job description

eLearning Support Specialist

Job No: 541013

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Computer Science, Information Technology, Veteran's Preference Eligible

Department: 14201000 - IT-AT LEARNING SUPPORT SVCS

Job Description

Classification Title: End User Computing Spec II

Classification Minimum Requirements: Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

UF Information Technology (UFIT) is currently seeking an intermediate-level eLearning Support Specialist to join Academic Technology e-Learning Support, a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Within the immediate team, e-Learning Support provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and a ticket system. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida's innovative and inspirational community.

Some key responsibilities and characteristics of this position are:

• Troubleshoot, analyze, and recommend appropriate solutions to client issues with e-Learning tools
• Provide expert referral of problems to vendors or computing service providers on campus
• Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools
• Test new educational technologies as they become centrally supported and assist with rollout plans and the decision-making process
• May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology
• Support faculty needs by seamlessly interacting with other support units such as Instructional Design, Video Production, and Learning Analytics, among others.

About UF Information Technology

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary

$25.38/hourly

Required Qualifications

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred

The ideal candidate will possess the following education, experience, and skills:

• Experience in higher education
• Experience administering, building courses in, and/or providing user support for course management systems (especially Canvas)
• Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving
• Experience with varying learning technologies

Special Instructions to Applicants

Work visa sponsorship is not available for this position

This is not a remote work position and is located in Gainesville, FL.

A Level 2 Criminal Background Screening is required.

Applicants are required to submit the following with their application

• Cover Letter
• Resume
• List of professional references with contact information

(Minimum of 3 with one from a previous or current supervisor)

This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

The application must be submitted by 11:55 p.m. (E.T.) on the posting end date.

Health Assessment Required: No

Applications Close

08 September 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.