Senior eLearning Support Specialist

UF Information Technology (UFIT); Gainesville (FL); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

UF Information Technology (UFIT) seeks a professional-level Senior eLearning Support Specialist to join eLearning Support in Academic Technology, UFIT. You will support faculty, staff, and students using Canvas, VoiceThread, and Qualtrics, providing assistance via phone and ticket systems.

You will work with the eLearning team to promote and mature the learning environment, resolve obstacles, and document processes while enhancing communication and education across UFIT.

Qualifications

• Associate's degree with 4 years of relevant experience or HS diploma with 6 years of relevant experience.
• Experience with e-learning tools and course management systems, especially Canvas.
• Experience in higher education and providing user support for learning technologies.
• Ability to create user-facing documentation and training materials.

Responsibilities

• Troubleshoot, analyze, and recommend solutions for e-learning tool issues.
• Serve as escalation point for technical and customer issues among support staff.
• Test, evaluate, and assist with rollout of new centrally-supported tools.
• Create and maintain internal and user-facing documentation and tutorials.
• Train faculty, staff, and students on the learning management system.
• Collaborate with Instructional Design, Video Production, and Learning Analytics teams.

Skills

Troubleshooting

Documentation

Training

Education

Associate's degree with 4 years of relevant experience

Tools

Canvas

VoiceThread

Qualtrics

Job description

Classification Minimum Requirements

Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate of required experience.

Classification Title

End User Computing Spec III

Classification Minimum Requirements

Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate of required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Job Description

UF Information Technology (UFIT) is currently seeking a professional-level Senior eLearning Support Specialist to join eLearning Support in Academic Technology, a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Within the immediate team, e-Learning Support provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and ticket systems. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

The Senior eLearning Support Specialist will work alongside other members of the eLearning team to support, grow, and mature the eLearning environment at the University of Florida. This position will work with faculty, staff, and students to promote the use of existing tools, resolve issues or obstacles, and evaluate potential new solutions. Additionally, the Senior eLearning Support Specialist fulfills various roles in internal operations enhancing communication, documentation, and education.

Some Key Responsibilities And Characteristics Of This Position Are

• Troubleshoot, analyze, and recommend appropriate solutions on client issues with e-Learning tools
• Serving other support staff as a point of escalation for technical and customer issues.
• Testing, evaluating, and assisting with the rollout of new centrally supported tools.
• Creating and maintaining internal and user-facing documentation, including manuals, tutorials, and just-in-time training resources.
• Training faculty, staff, and students on effective use of the learning management system.
• Supporting faculty needs by seamlessly interacting with other support units such as Instructional Design, Video Production, and Learning Analytics, among others.

About UF Information Technology

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About The University Of Florida

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life‑saving health care, and community‑building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North‑Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2‑hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year‑round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Expected Salary

$61,000 / year

Required Qualifications

Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Preferred

• Experience in higher education
• Experience administering, building courses in, and/or providing user support for course management systems (especially Canvas)
• Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem‑solving
• Experience with varying learning technologies
• Demonstrated interest is continued personal development in educational technology

Special Instructions To Applicants

Work visa sponsorship is not available for this position

This is not a remote work position and is located in Gainesville, FL.

A Level 2 Criminal Background Screening is required.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume
• List of professional references with contact information

(Minimum of 3 with one from a previous or current supervisor)

The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.

Health Assessment Required: No