Canvas & eLearning Support Lead

University of Florida; Gainesville (FL); On-site; USD 58,000 - 64,000; Full time

Job summary

University of Florida’s UF Information Technology (UFIT) seeks a Senior eLearning Support Specialist to support faculty, staff, and students in using Canvas, VoiceThread, and Qualtrics. This on-site role is based in Gainesville, FL and offers a salary around $61,000 per year.

You will troubleshoot issues, promote tool usage, and develop documentation and training resources to improve the eLearning environment.

Qualifications

• Associate's degree with 4 years of relevant experience.
• High school diploma with 6 years relevant experience.
• Vocational or technical training may substitute experience.
• Higher education and LMS administration preferred.

Responsibilities

• Provide technical support and troubleshoot eLearning tools.
• Serve as escalation point for staff issues.
• Test and assist with rollout of new eLearning tools.
• Create and maintain user-facing and internal documentation.
• Train faculty, staff, and students on LMS usage.
• Collaborate with Instructional Design, Video Production, and Learning Analytics.

Skills

Troubleshooting

Customer support

Training delivery

Documentation creation

Education

Associate's degree in a related field

High school diploma with 6 years relevant experience

Vocational/technical training substitution allowed

Tools

Canvas

VoiceThread

Qualtrics

Job description

University of Florida’s UF Information Technology (UFIT) seeks a Senior eLearning Support Specialist to support faculty, staff, and students in using Canvas, VoiceThread, and Qualtrics. This on-site role is based in Gainesville, FL and offers a salary around $61,000 per year.

You will troubleshoot issues, promote tool usage, and develop documentation and training resources to improve the eLearning environment.