Senior Educational Technology Support Specialist

Vertex Education; Chandler, Northern (AZ, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Comprehensive benefits

Paid time off

Job summary

Vertex Education in Chandler, AZ seeks an Educational Technology Support Specialist II to provide advanced support for student information systems and learning applications across platforms like PowerSchool, Infinite Campus, Schoology, and more. You will diagnose complex, cross-system issues and serve as the senior escalation resource for the team.

You will own the knowledge base, document processes, and coordinate with vendors and internal teams.

Qualifications

• Three+ years of application or technical support in a ticket-based environment.
• Experience with student information systems or learning platforms.
• Ability to document processes and create knowledge base content used by others.

Responsibilities

• Provide advanced support for student information systems and learning applications.
• Lead escalations to vendors and internal teams for rapid resolution.
• Own Zendesk knowledge base structure and content.
• Onboard new applications and define team support expectations.

Skills

Application support

Ticket-based support

Vendor escalation

Education

Associate's degree or higher

Tools

Zendesk

Jira Service Management

Freshservice

ServiceNow

PowerSchool

Infinite Campus

Schoology

Clever

Job description

Vertex Education in Chandler, AZ seeks an Educational Technology Support Specialist II to provide advanced support for student information systems and learning applications across platforms like PowerSchool, Infinite Campus, Schoology, and more. You will diagnose complex, cross-system issues and serve as the senior escalation resource for the team.

You will own the knowledge base, document processes, and coordinate with vendors and internal teams.