K-12 EdTech Support Specialist | On-Site Mesa, AZ

Edupoint Educational Systems; Mesa (AZ); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Generous Paid Time Off

401K Plan with Company Matching

Stocked Kitchen

Professional Development Opportunities

Job summary

Edupoint Educational Systems is seeking a K-12 Software Support Specialist to provide expert support for its Synergy® Education Platform. The role involves troubleshooting, resolving customer inquiries, and ensuring user satisfaction within Mesa, AZ.

Applicants should possess strong analytical and communication skills, preferably with a background in customer support and K-12 education technology. This full-time position offers an opportunity to make a significant impact on K–12 education.

Qualifications

• Experience in Customer Support and Technical Support roles within a software environment.
• Strong Analytical Skills and a proactive approach to Troubleshooting software-related challenges.
• Proven expertise in Software Support, including the ability to assist users in navigating complex applications.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to work effectively in a fast-paced, on-site environment.
• Prior experience in K-12 education systems or educational technology is a plus.

Responsibilities

• Provide expert software support to K-12 education clients using the Synergy® Education Platform.
• Resolve customer inquiries and troubleshoot technical issues.
• Analyze support requests and ensure user satisfaction.

Skills

Customer Support Experience

Analytical Skills

Troubleshooting Skills

Communication Skills

K-12 Education Systems Knowledge

Education

Bachelor's degree in Information Systems, Computer Science, or Education

Job description

Edupoint Educational Systems is seeking a K-12 Software Support Specialist to provide expert support for its Synergy® Education Platform. The role involves troubleshooting, resolving customer inquiries, and ensuring user satisfaction within Mesa, AZ.

Applicants should possess strong analytical and communication skills, preferably with a background in customer support and K-12 education technology. This full-time position offers an opportunity to make a significant impact on K–12 education.