Senior eDiscovery & Data Platforms Engineer (Remote)

Comunidade Metodista; Chicago (IL); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first environment

BCBS health insurance

401(k) with company match

Paid parental leave

Wellness reimbursement

Job summary

GeorgeJon is seeking a Senior eDiscovery Technical Services Engineer in a remote capacity. The role oversees support and upgrade activities for mission-critical eDiscovery applications, including Relativity, NUIX, CloudNine LAW/Explore, iPro, RevealAI, and Brainspace.

Candidate will drive improvements, implement upgrade strategies, and ensure secure, up-to-date environments. Responsibilities include triaging and routing calls, maintaining client environments, documenting processes, and guiding

Qualifications

• Experience with managing eDiscovery platforms and EDRM processes.
• Proficient in Relativity, NUIX and Reveal software suites.
• Familiarity with Citrix NetScaler and application publishing.
• Hands-on Windows Server administration and SQL Server management.
• Scripting and automation for operational efficiency.
• Experience with ticketing systems (ConnectWise) and change logs.

Responsibilities

• Support frontend and backend eDiscovery applications.
• Triage and route issues across Relativity, NUIX, Reveal, CloudNine, and iPro.
• Maintain and monitor client environments.
• Document internal processes and procedures.
• Communicate incident status and outages to customers.
• Provide escalation support to the team.
• Log work as tickets in ConnectWise and track time/expenses.
• Suggest areas for internal process improvements.

Skills

EDRM Framework understanding

Relativity/NUIX/Reveal expertise

Citrix NetScaler / app publishing

Windows Server Administration

Scripting & Automation

Microsoft SQL Server

Microsoft IIS

Microsoft Clustering

Server, storage, networking knowledge

Ticket management & change logs

Multitasking under pressure

Travel readiness

Tools

Relativity

NUIX

Reveal

CloudNine LAW/Explore

iPro

ConnectWise

Job description

GeorgeJon is seeking a Senior eDiscovery Technical Services Engineer in a remote capacity. The role oversees support and upgrade activities for mission-critical eDiscovery applications, including Relativity, NUIX, CloudNine LAW/Explore, iPro, RevealAI, and Brainspace.

Candidate will drive improvements, implement upgrade strategies, and ensure secure, up-to-date environments. Responsibilities include triaging and routing calls, maintaining client environments, documenting processes, and guiding