Senior eDiscovery Technical Services Engineer at GeorgeJon Chicago, IL

Comunidade Metodista; Chicago (IL); Vor Ort; USD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Remote-first environment

BCBS health insurance

401(k) with company match

Paid parental leave

Wellness reimbursement

Zusammenfassung

GeorgeJon is seeking a Senior eDiscovery Technical Services Engineer in a remote capacity. The role oversees support and upgrade activities for mission-critical eDiscovery applications, including Relativity, NUIX, CloudNine LAW/Explore, iPro, RevealAI, and Brainspace.

Candidate will drive improvements, implement upgrade strategies, and ensure secure, up-to-date environments. Responsibilities include triaging and routing calls, maintaining client environments, documenting processes, and guiding

Qualifikationen

• Experience with managing eDiscovery platforms and EDRM processes.
• Proficient in Relativity, NUIX and Reveal software suites.
• Familiarity with Citrix NetScaler and application publishing.
• Hands-on Windows Server administration and SQL Server management.
• Scripting and automation for operational efficiency.
• Experience with ticketing systems (ConnectWise) and change logs.

Aufgaben

• Support frontend and backend eDiscovery applications.
• Triage and route issues across Relativity, NUIX, Reveal, CloudNine, and iPro.
• Maintain and monitor client environments.
• Document internal processes and procedures.
• Communicate incident status and outages to customers.
• Provide escalation support to the team.
• Log work as tickets in ConnectWise and track time/expenses.
• Suggest areas for internal process improvements.

Kenntnisse

EDRM Framework understanding

Relativity/NUIX/Reveal expertise

Citrix NetScaler / app publishing

Windows Server Administration

Scripting & Automation

Microsoft SQL Server

Microsoft IIS

Microsoft Clustering

Server, storage, networking knowledge

Ticket management & change logs

Multitasking under pressure

Travel readiness

Tools

Relativity

NUIX

Reveal

CloudNine LAW/Explore

iPro

ConnectWise

Jobbeschreibung

Senior eDiscovery Technical Services Engineer job at GeorgeJon. Chicago, IL.

POSITION OVERVIEW

The Senior Technical Services Engineer is a high-level technical role responsible for overseeing the support and upgrade activities of mission-critical eDiscovery applications. This position requires extensive expertise in managing Relativity, CloudNine LAW/Explore, Nuix, iPro, RevealAI, Brainspace, and other leading platforms. The senior engineer plays a pivotal role in ensuring that these applications run optimally by maintaining both frontend and backend support, driving continuous improvements, and implementing upgrade strategies to keep environments secure and up to date. This is a remote position.

Please Note for U.S. Applicants:

While we’re excited to grow our team, we can only consider candidates who reside in U.S. states where GeorgeJon is already registered to do business. Currently, we are able to hire in the following states: AZ, FL, GA, IL, IN, KS, KY, MI, MO, NC, ND, NJ, NM, OH, OK, SC, TN, VA, WI. We appreciate your interest and encourage you to check back as we expand into additional states.

RESPONSIBILITIES

• Support eDiscovery applications on the frontend and backend
• SupportRelativity, NUIX, Reveal, CloudNine, and iPro software suites,with theability to triage and route calls to appropriate techniciansas required
• Assist in maintaining and monitoring client environments
• Deliver out-of the-box thinking and superior problem solving skills to address customer needs
• Create and edit documentation of internal processes and procedures
• Communicate with customers,keeping them informed of incident progressandnotifying them of impending changes oragreed outages
• Guide the support team, providing escalation support as needed
• Enter all work as service tickets into ConnectWise
• Work through a daily schedule in ConnectWise, closely logging all time and expenses
• Identify areas for internal improvement and make constructive suggestions for change

QUALIFICATIONS

• Understanding of the EDRM Frameworkfrom hands-on experience
• Advanced knowledge of Relativity, NUIX,and/or Reveal software platforms
• Advanced knowledge of Citrix NetScaler, application publishing, and/or terminal server
• Windows Server Administration
• Scripting & Automation
• Microsoft SQL Server
• Microsoft IIS
• Microsoft Clustering
• Server, storage, and networking hardware knowledge
• Ticket management,issue tracking, change log management
• Embraceworkingin afast-pacedenvironmentand handlingmultiple projects/issues inoccasionallyhigh-pressure situations
• Ability to travel for client engagements up to 10% of the time

NICE-TO-HAVES

• Intermediate to advanced knowledge of other eDiscovery applications
• Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications
• Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP

ABOUT THE COMPANY

GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.

Our team of tech wizards, customer champions and savvy business experts is grounded in a set of shared values:

• Ingenuity is the driving force behind our innovation and growth . We encourage creativity, problem-solving, and the pursuit of new ideas.
• Respect is the cornerstone of every interaction . We treat each other with dignity and celebrate the unique perspectives of all individuals.
• Integrity is our moral compass . We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors.
• Collaboration is what fuels our success . Team members work in harmony, leveraging diverse skills to achieve common goals.

Some of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more.

GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to [e-mail].