Hybrid Economic Support Specialist – Community Impact

Sauk-County,-Wi; Baraboo (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Sauk County is seeking an Economic Support Specialist to determine eligibility for Economic Support Programs such as Food Share, Medicaid, Badger Care Plus, and Wisconsin Shares Child Care Subsidies. The role supports clients in person, by phone, or electronically and may include interpreting needs with interpreters.

The position is a Full-Time Long-Term Project through 2027 with a hybrid work environment after training.

Qualifications

• High School diploma or equivalent.
• 1 year of general office experience.
• Attend a virtual, state-sponsored certification training for approximately 6-8 weeks.
• Become Wisconsin State Economic Support Specialist certified within 6 months of start date.

Responsibilities

• Perform case load tasks by interviewing applicants to determine eligibility for benefits and assist with paperwork.
• Interpret eligibility by interviewing, researching, and applying Federal and State policies.
• Answer calls and address customer issues with high level customer service as part of the Capital Consortium Call Center.
• Review client data to determine continued program and benefit eligibility with respect and compassion.
• Assist non-English speaking clients with their needs using online tools and/or interpreters.
• Represent agency at administrative fair hearings.
• And other duties as assigned.

Skills

Customer service

Interviewing

Education

High School diploma or equivalent

Associate’s degree (preferred)

Job description

Sauk County is seeking an Economic Support Specialist to determine eligibility for Economic Support Programs such as Food Share, Medicaid, Badger Care Plus, and Wisconsin Shares Child Care Subsidies. The role supports clients in person, by phone, or electronically and may include interpreting needs with interpreters.

The position is a Full-Time Long-Term Project through 2027 with a hybrid work environment after training.