Hybrid Economic Support Specialist | Eligibility

Baraboo; Baraboo (WI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Sauk County is seeking an Economic Support Specialist to determine eligibility for Economic Support Programs (Food Share, Medicaid, Badger Care Plus, Caretaker Supplement, Wisconsin Shares). This full-time, long-term project role operates in a hybrid work environment after training, with benefits and future planning through 2027.

The position involves interviewing applicants, reviewing data, and applying federal and state policies, often within the Capital Consortium Call Center.

Qualifications

• High School diploma or equivalent.
• 1-year of general office experience.

Responsibilities

• Perform case load tasks by interviewing applicants to determine eligibility for benefits, processing applications, updating changes, obtaining documents, and assisting with paperwork in person, over the phone, or electronically.
• Interpret eligibility by interviewing, researching, and applying Federal and State policies.
• Answer calls and address customer issues with high level customer service as part of the Capital Consortium Call Center (about 75% of duties).
• Review client data to determine continued program and benefit eligibility with respect and compassion.
• Assist non-English speaking clients using online tools or interpreters.
• Represent agency at administrative fair hearings.
• And other duties as assigned.

Education

High School diploma or equivalent

1-year of general office experience

Wisconsin State Economic Support Specialist certified within 6 months

Job description

Sauk County is seeking an Economic Support Specialist to determine eligibility for Economic Support Programs (Food Share, Medicaid, Badger Care Plus, Caretaker Supplement, Wisconsin Shares). This full-time, long-term project role operates in a hybrid work environment after training, with benefits and future planning through 2027.

The position involves interviewing applicants, reviewing data, and applying federal and state policies, often within the Capital Consortium Call Center.