Senior Ecommerce Operations Leader — Hybrid & Growth

Keller Executive Search; Anaheim (CA); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Hybrid schedule with remote days

Health, dental and vision

401(k) with match

Paid vacation, sick leave and holidays

Learning and development allowance

Job summary

Keller Executive Search is seeking a Senior Operations Manager to guide fulfillment, customer service and vendor operations in a hybrid setting in California. You will drive efficiency, manage vendor relationships, and align ops with marketing calendars to support peak seasons and growth.

Responsibilities include leading across multiple functions, analyzing data for improvements, and controlling costs while scaling processes.

Qualifications

• Bachelor's degree in business, operations or a related field.
• 6+ years of operations experience, including team management.
• Experience in e-commerce, retail or fulfillment environments.
• Strong skills in Excel and reporting tools.
• Proven ability to manage vendors and contracts.
• Strong organizational and problem-solving skills.
• Effective communicator across departments.

Responsibilities

• Run order fulfillment and returns operations to service targets.
• Manage relationships with third-party logistics and vendors.
• Analyze operational data to find and act on improvement opportunities.
• Align operations with marketing and sales calendars and peak seasons.
• Lead managers and team leads across several functions.
• Improve processes and documentation for scalability.
• Track budgets and report on operating costs.

Skills

Team leadership

Organizational skills

Problem-solving

Cross-functional communication

E-commerce/retail/fulfillment exp

Education

Bachelor's degree in business, operations or related field

Tools

Excel

Reporting tools

Job description

Keller Executive Search is seeking a Senior Operations Manager to guide fulfillment, customer service and vendor operations in a hybrid setting in California. You will drive efficiency, manage vendor relationships, and align ops with marketing calendars to support peak seasons and growth.

Responsibilities include leading across multiple functions, analyzing data for improvements, and controlling costs while scaling processes.