Remote E-commerce Operations & Social Media Leader

Placements24; United States; Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Fully remote position from anywhere

Competitive salary and incentives

Leadership role with growth potential

Professional development and learning

Zusammenfassung

Placements24 client seeks a Senior Remote E-commerce Operations & Social Media Lead to optimize e-commerce operations and drive a comprehensive social media strategy from anywhere. You will streamline order processing, inventory, fulfillment, and logistics while building a strong online community, brand loyalty, and engagement across platforms.

You will lead cross-functional teams, analyze performance data, run CRO-focused campaigns, and partner with marketing, sales, and customer service to

Qualifikationen

• Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field.
• Minimum of 7 years of experience in e-commerce operations and/or social media management, with a focus on strategic leadership.
• Proven experience in managing complex supply chains, inventory, and fulfillment processes.
• Demonstrated success in developing and executing impactful social media strategies for e-commerce businesses.
• Expertise in social media management tools, analytics platforms, and e-commerce operations software.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication, leadership, and interpersonal skills, crucial for managing a remote team and stakeholders.
• Proficiency in project management methodologies.
• Experience with A/B testing and conversion rate optimization (CRO) techniques.
• Adaptability and a proactive approach to managing change in a dynamic online environment.

Aufgaben

• Oversee and optimize all aspects of e-commerce operations, including order processing, inventory management, fulfillment, and shipping logistics.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Manage relationships with third-party logistics providers and suppliers to ensure timely and cost-effective delivery.
• Lead the development and execution of a comprehensive social media strategy across multiple platforms to drive brand awareness, engagement, and sales.
• Create and curate compelling social media content, including written posts, graphics, and videos, that aligns with brand voice and marketing objectives.
• Monitor social media performance, analyze data, and report on key metrics, providing insights and recommendations for optimization.
• Manage social media advertising campaigns, ensuring effective targeting, budget allocation, and ROI.
• Respond to customer inquiries and comments on social media platforms in a timely and professional manner, fostering a positive brand image.
• Collaborate with internal teams (marketing, sales, customer service) to ensure a cohesive brand experience across all touchpoints.
• Identify and implement new technologies and best practices to enhance both e-commerce operations and social media marketing efforts.

Kenntnisse

E-commerce operations

Social media management

Leadership

Analytics

Inventory management

Logistics management

Conversion rate optimization

Project management

Communication

Remote team leadership

Ausbildung

Bachelor's degree in Business Administration/Operations Marketing

Tools

Social media tools

Analytics platforms

E-commerce software

Jobbeschreibung

Placements24 client seeks a Senior Remote E-commerce Operations & Social Media Lead to optimize e-commerce operations and drive a comprehensive social media strategy from anywhere. You will streamline order processing, inventory, fulfillment, and logistics while building a strong online community, brand loyalty, and engagement across platforms.

You will lead cross-functional teams, analyze performance data, run CRO-focused campaigns, and partner with marketing, sales, and customer service to