Senior E‑Commerce Product Manager — IT Partner

HITEC; Milpitas (CA); On-site; USD 172,000 - 275,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Parental leave

Job summary

Waters is seeking an E-Commerce Senior Product Manager – IT Business Partner to serve as the primary technology partner for global digital commerce across plan, build, and run activities. You will translate commercial needs into a prioritized roadmap and drive delivery and reliable operation of the e-commerce platform.

You will collaborate with Global Marketing, Commercial, Customer Experience, Service, Finance, and IT teams to shape requirements, design scalable solutions, and deliver programs

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
• 4+ years of experience in a technology or process organization
• At least one full lifecycle implementation of SAP Commerce Cloud/Hybris and/or Adobe Experience Manager
• Strong functional and technical understanding of SAP Commerce Cloud architecture, including B2B and B2C capabilities, product catalogs, pricing, promotions, customer accounts, cart, checkout, and order management
• Working knowledge of Adobe Experience Manager Sites and Assets, including content authoring, templates, Core Components, and digital asset management
• Understanding of enterprise integration patterns and API-led architecture
• Familiarity with agile or hybrid agile principles and development methodologies
• Master's degree in Computer Science, Information Technology, Business Administration, or MBA
• 7+ years of experience in IT business partnership or product management roles
• Multiple full lifecycle implementations of SAP Commerce Cloud and AEM in global, enterprise environments
• Experience in life sciences, diagnostics, laboratory technologies, scientific instruments, consumables, or other regulated industries
• Expert-level functional and technical working experience in SAP Commerce Cloud, including SmartEdit, Backoffice, and business commerce capabilities
• Deep knowledge of SAP Composable Storefront (Spartacus), Angular-based storefront concepts, and Omni Commerce Connect (OCC) REST APIs
• Advanced understanding of SAP Commerce engineering: Java and Spring-based extension architecture, data modeling, ImpEx, Flexible Search, Solr/Algolia search and indexing, CronJobs, caching, and performance tuning
• Expert knowledge of AEM as a Cloud Service, component development, HTL, client libraries, content fragments, Experience Fragments, and headless content delivery
• Proven experience integrating SAP Commerce Cloud, AEM, SAP ERP, MuleSoft, payment gateways, identity and access management, tax, search, analytics, and marketing technologies
• Working knowledge of customer identity platforms, product information management (PIM), and digital marketing platforms supporting global e-commerce
• Good knowledge of processes, technology, and data across Order Management, Logistics and Distribution, Manufacturing, Quality, and R&D
• Understanding of regulatory compliance requirements in life sciences or laboratory industries
• Experience with data governance, security frameworks, and risk mitigation in e-commerce environments
• Knowledge of SAP Commerce Cloud deployment and support practices, platform upgrades, and Cloud Manager deployment pipelines
• Experience with AEM Dispatcher caching and security, and operational monitoring
• Strong humility, listening, creativity, and negotiation skills
• Proven ability to accept ownership and drive resolution in ambiguous situations
• Track record of measuring and communicating value realized through defined metrics and supporting analysis
• Experience facilitating solution discovery and blueprinting outcomes with a service and customer-oriented mindset
• Strong interpersonal and collaboration skills

Responsibilities

• Lead and collaborate with business and technology partners from ideation through value realization for Waters global digital commerce products and services.
• Maintain and communicate the roadmap, balancing global capability reuse, regional requirements, customer impact, regulatory obligations and commercial value.
• Works closely with the project management office to ensure the execution of plans corresponds with what was earlier promised throughout the project or product lifecycle.
• Works closely with the product owners to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle.
• Provides business analysis support to solution architects to ensure the project or product is aligned with the overall enterprise architecture.
• Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture.

Job description

Waters is seeking an E-Commerce Senior Product Manager – IT Business Partner to serve as the primary technology partner for global digital commerce across plan, build, and run activities. You will translate commercial needs into a prioritized roadmap and drive delivery and reliable operation of the e-commerce platform.

You will collaborate with Global Marketing, Commercial, Customer Experience, Service, Finance, and IT teams to shape requirements, design scalable solutions, and deliver programs